Assistant Manager​/Manager - Service Management

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

• Manage guests feedback addressed to Marina Bay Sands
• Manage incidents/accidents which may take place on property
• Maintain documentation of guest feedback and provide prompt follow up
• Liaise with appropriate departments for investigations of feedback and complaints received
• Follow up with the appropriate department for corrective actions
• Any other duties as assigned

• Degree in hospitality/airline preferred
• Certification in hospitality / tourism / customer relationship management related courses

• 3 to 5 years’ relevant experience in customer service, hospitality/airline industry or equivalent

• Service oriented and have an out-going personality
• Able to build strong partnership with internal and external stakeholders
• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills
• Good verbal and written communication skills, presentation skills, people relationship and be a strong team player.
• Good command of spoken and written English, and any additional language is an advantage

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