General Manager - Nexcom Hospitality Group - Lake Exempt

Job Number

260001S5

United States-California-China Lake

NGIS CHINA LAKE Pay Range : $68,000 - $80,000 DEPENDING ON EXPERIENCE

• PAID ANNUAL AND SICK LEAVE
• MEDICAL/DENTAL INSURANCE
• FLEXIBLE SPENDING ACCOUNT
• PENSION PLAN
• 401K SAVINGS PLAN – UP TO 3% MATCH
• SHORT TERM DISABILITY / LONG TERM DISABILITY
• LIFE INSURANCE
• TAX FREE SHOPPING PRIVILEDGES
• FREE BUS PASSES / FREE PARKING
• DISCOUNTED TICKETS AT MWR
• ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Manages one or more NEXCOM Hospitality Group (NHG) lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

• Operates a professional Department of Defense (DoD) lodging operation, consistent with services and amenities provided in a commercial, mid‑scale hotel for guests in Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
• Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.
• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
• Maintains proper records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc.
• Conducts inspections of all areas of NHG lodging operation(s), identifies problems and/or deficiencies, implements appropriate corrective measures, and follows up to ensure deficiencies are corrected.
• Ensures compliance with all safety, fire and sanitation regulations and ensures the safety/security of NHG guests and associates.
• Coordinates service requirements with the Contract Specialist for items, supplies, services and labor that lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
• Maintains accountability for the safeguarding of all funds.
• Provides short‑ and long‑range financial plans to ensure program goals are met.
• Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well‑planned annual budgets that accurately reflect the property's potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner, in accordance with program standards.
• Provides customer‑facing integration, execution, and management of services and resources at the installation level.
• Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
• Utilizes the Enterprise Inventory Management System (CORE‑HMS) to verify room inventories and modify inventory availability for multiple sales channels (e.g., Call Center, Defense Travel System (DTS), DoD lodging website, etc.) to maximize utilization and revenue‑generating opportunities.
• Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.
• Markets the NHG program using technology with approved online, print and local resources to ensure patrons are aware of the availability of lodging assets and programs.
• Manages real property resources and provides advice on renovations, improvements, and minor and/or major construction.
• Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
• Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
• Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non‑consumable, minor property and fixed assets.
• Coordinates with fiscal oversight during reviews of minor property and fixed assets.
• Ensures…