Supervisor - Mozen Restaurant

The Supervisor – Mozen is responsible for overseeing the day-to-day operations of the Mozen dining venue. This role ensures that food service personnel deliver consistent, high-quality service while upholding cleanliness, safety, and operational standards. The Supervisor coordinates front-of-house activities, supports team development, and plays a key role in maintaining AAA Four Diamond guest service.

• Supervises and coordinates the daily activities of front-of-house and food service personnel to ensure efficient, accurate, and timely meal preparation and service.
• Prepares and manages work schedules to align staffing levels with business demands, ensuring proper coverage, labor efficiency, and compliance with company policies.
• Assigns duties, monitors performance, and provides coaching, training, and hands-on support to maintain service excellence and adherence to established standards.
• Maintains a strong floor presence by assisting team members during peak periods, monitoring service flow, and resolving issues promptly to ensure smooth operations.
• Oversees guest service operations during all meal periods, ensuring every guest receives prompt, professional, and courteous service.
• Responds to guest and team member concerns with professionalism and urgency, escalating issues to management as appropriate.
• Ensures cleanliness, organization, and sanitation of all dining, service, and kitchen areas in accordance with Health Department regulations and company standards.
• Conducts regular inspections of dining rooms, service stations, kitchens, utensils, and equipment to verify cleanliness, safety, and operational readiness.
• Assists with guest-facing duties as needed, including greeting, seating, and delivering food and beverages.
• Coordinates communication between front-of-house, back-of-house, and management teams to support seamless service and efficient operations.
• Monitors inventory and supply levels, replenishing items and reporting shortages or equipment issues to management.
• Completes all required administrative duties, including reports, timekeeping, logs, checklists, and other operational documentation, accurately and on time.
• Enforces adherence to all company policies, including food handling, sanitation, health, and safety procedures.
• Supports ongoing training, cross-training, and team development to promote performance consistency, professionalism, and accountability.
• Performs other job-related duties as assigned to support overall departmental success and guest satisfaction.

• Provides leadership, training, and development for front-of-house team members.
• Recruits, selects, orients, and evaluates team members to maintain a safe, efficient, and guest-focused operation.
• Communicates expectations and monitors team performance, delivering coaching and corrective action as necessary.
• Enforces grooming, safety, and behavior standards and maintains a professional work environment.
• Promotes personal growth and teamwork by encouraging collaboration and supporting career development.

• Excellent verbal communication and interpersonal skills.
• Strong leadership ability with a focus on guest service and team coordination.
• Ability to manage multiple tasks, delegate responsibilities, and work under pressure in a fast-paced environment.
• High level of professionalism, reliability, and attention to detail.

• Associate’s or Bachelor’s degree in Hospitality, Business, or a related field is preferred.
• Food Safety Manager Certification required or must be obtained upon hire.
• Minimum of 3–5 years of experience in food and beverage or fine dining operations, with at least 1–2 years in a supervisory role.
• Proven ability to lead service staff, oversee floor operations, and maintain high guest service standards.
• Strong understanding of fine dining protocols, wine and beverage service, and upscale guest relations.
• Experience with scheduling, training, performance feedback, and shift oversight.
• Skilled in resolving guest concerns, managing service flow, and collaborating with culinary leadership.
• Prior experience in a casino, resort, or luxury…