Catering Sales Manager

The Catering Sales Manager supports the Sales and Catering team through a combination of sales responsibility and hands‑on event coordination. This role would be a good fit for someone looking to further develop their catering sales abilities, event coordination, and client management skills under the guidance of the Director of Catering.

Working closely with the Director of Catering, Catering Sales Managers, Event Service Managers, and hotel operations teams, the Catering Sales Manager serves as a key liaison between clients and internal departments to deliver seamless social events and select meetings.

Evening and weekend availability is required based on business needs.

• Support catering sales efforts through client communication, follow-up, and relationship building via phone, email, and in‑person contact.
• Manage a limited portfolio of accounts and assigned events with an individual sales goal. Sales goals are scaled to the specific role and are a portion of the overall team revenue target. Individual goals are reviewed annually as established by the Director of Sales and Director of Catering.
• Support the catering sales team to identify new business opportunities through prospecting and lead qualifications, as well as presenting larger/more complex opportunities to senior catering sales managers for follow‑up.
• Prepare and present proposals and contracts for assigned accounts under departmental guidelines.
• Upsell event enhancements, menus, and services to drive incremental revenue within assigned events.
• Participate in site inspections and client meetings, leading discussions as appropriate for assigned accounts.
• Maintain accurate client and sales activity records in Salesforce and related systems.

• Coordinate and service all assigned social events and select meetings once turned over from Catering Sales/ Event Managers.
• Serve as the primary day‑to‑day contact for assigned events, responding to guest inquiries and needs within the time as set in the hotels SOP.
• Organize and conduct pre‑event meetings as required.
• Ensure accurate and timely communication of event details to the banquet, kitchen, and hotel operations teams.
• Attend required meetings including BEO reviews, resumes, and departmental meetings.
• Maintain accurate and organized event files in Salesforce and other systems.

• Conduct periodic visits to events while in progress to ensure service standards are met.
• Stay through key portions of food functions to ensure guest satisfaction.
• Assist with running the banquet floor as needed for coverage.
• Work collaboratively with the Executive Chef and Banquet Manager on special events.
• Support service standards and assist with cleanliness and safety observations while touring the property.

• Maintain timely follow‑up correspondence and accurate administrative records.
• Support adherence to hotel and corporate policies and SOPs.
• Represent the hotel professionally at site visits, events, or community functions as needed. Attendance and hotel hosted events may take place outside normal working hours.
• Perform other related duties in support of Sales and Catering operations.

The Catering Manager’s performance will be evaluated based on a combination of sales contribution, execution accuracy, and service quality, including but not limited to:

• Achievement of assigned individual sales goal
• Incremental revenue generated through upselling on assigned events
• Timely and accurate completion of BEOs, Diagrams, resumes, and event documentation
• Adherence to departmental timelines and standards
• Effective communication with banquet, kitchen, and hotel operations teams

• Client feedback and post‑event follow‑up results
• Responsiveness to client needs and issue resolution during events

• Participation in required meetings and pre‑event planning sessions
• Compliance with hotel policies, SOPs, and Salesforce standards
• Collaboration and support of the Sales and Catering team

• Strong organizational and time‑management skills…