Front Office Manager

Nestled along the scenic shores of Lake of the Ozarks, The Lodge of Four Seasons is known for exceptional hospitality, memorable guest experiences, and a commitment to developing outstanding hospitality professionals.

We are seeking a passionate, service-driven Front Office Manager to lead our Front Office team and serve as a key member of the resort's leadership team. This is an exciting opportunity for an energetic hospitality professional who thrives in a fast-paced environment, enjoys developing people, and understands that every guest interaction is an opportunity to create a lasting impression.

If you're a hands-on leader who enjoys coaching teams, solving challenges, and delivering exceptional service, we'd love to hear from you.

As Front Office Manager, you will oversee the daily operations of the Front Office, including Front Desk, Night Audit, Reservations, and Guest Services functions. You will be responsible for developing and coaching team members, driving guest satisfaction, ensuring operational excellence, and maintaining a welcoming environment for all guests.

This is a highly visible leadership position that sets the tone for the entire guest experience and serves as a key liaison between guests, associates, and resort leadership.

• Lead, mentor, coach, and develop Front Office team members
• Oversee daily Front Desk, Guest Services, Reservations, and Night Audit operations
• Ensure exceptional guest service standards are consistently delivered
• Resolve guest concerns and service recovery situations professionally and effectively
• Monitor guest satisfaction scores and implement action plans to improve performance
• Assist with recruiting, onboarding, training, scheduling, and performance management
• Partner with Housekeeping, Engineering, Food & Beverage, and Sales teams to ensure seamless guest experiences
• Maintain compliance with resort policies, brand standards, and operational procedures
• Monitor labor productivity, departmental expenses, and operational efficiency
• Support revenue optimization efforts through inventory management, upselling, and room assignment strategies
• Lead by example through active involvement in daily operations and guest interactions

• Minimum of 2 years of Front Office leadership experience in a hotel or resort environment
• Resort experience strongly preferred
• Bachelor's degree or hospitality coursework preferred
• Strong leadership, coaching, and team development skills
• Excellent communication and interpersonal abilities
• Proven ability to deliver exceptional guest service and drive guest satisfaction
• Strong organizational skills with the ability to prioritize multiple responsibilities
• Experience with hotel property management systems and guest service technologies
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Bilingual candidates are encouraged to apply
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business demands require
• Passion for hospitality, teamwork, and creating memorable guest experiences

• Bonus Eligible
• Medical, Dental, Vision, Life, and Voluntary Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Employee Referral Bonus Program
• Hotel and Travel Discounts

The Lodge of Four Seasons is an Equal Opportunity Employer. All offers of employment are contingent upon verification of identity and authorization to work in the United States and completion of Form I-9 requirements.