Food and Beverage Supervisor- Yosemite Valley Lodge- Yosemite

Job Description

Yosemite Valley Lodge is a favorite among park visitors for its proximity to Yosemite Falls and central location. The lodge offers a welcoming environment for guests and staff alike, with a strong focus on service and sustainability. Join a team that helps create unforgettable park experiences.

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Hourly rate: $23.00 to $25.00.

Benefits: medical, dental, vision, work/life resources, retirement savings plans such as 401(k), and paid days off including parental leave and disability coverage. Benefits vary by location and are subject to legal requirements, employee eligibility, and where the employee lives or works.

Qualified applicants will be considered under applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

• Supervises Guest Services Support Staff in providing 24/7 coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel using established training programs.
• Oversees front desk and concierge tasks to ensure world‑class service, including:
  • Check‑in and check‑out functions.
  • Proper execution of the Lobby Ambassador Program.
  • Guest orientation of the local area and conference center facilities.
  • Proper telephone service technique and PBX operation.
  • Handling of guest mail, messages and special deliveries.
  • Coordinating reservations for guest transportation.
  • Full understanding and utilization of the property management system.
  • Familiarization with night audit function.
• Assists all guests in any way possible, following up on guest concerns in a timely manner.
• Maintains a limited supply of sundries and restocks as necessary.
• Issues and monitors safe deposit boxes.
• Opens and closes support staff cashier banks.
• Designs and implements training programs to ensure all staff are well‑versed in daily job functions, safety awareness, and company policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicates closely with all departments to ensure a seamless guest experience.
• Establishes, implements, and follows all emergency procedures.
• Performs any or all other duties as assigned by the Guest Services Manager.

• Positive attitude, strong work ethic, commitment to providing world‑class service to clients, guests, and co‑workers.
• Strong knowledge of personal computers.
• Experience in all facets of providing guest services.
• Ability to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality or a similar environment performing duties as Guest Services or Concierge supervisor.
• Ability to read, write, and speak English clearly.
• Physical demands may include lifting, bending, pushing, pulling, and extended walking and standing; may require uniforms and/or personal protective equipment.