Deberes y responsabilidades principales

Attendant, Housekeeping

En One&Only, we exist to create happiness (JOY) for our guests through anticipation, creativity, precision, empathy, and warmth. We build every aspect of the guest's stay making their dreams and wishes a reality. In an elegant yet relaxing atmosphere, in a team that is meticulous but warm, we seek to exceed the expectations of our guests at every moment. Nestled perfectly between the spectacular views of the unique jungles facing the sea in Riviera Nayarit, One&Only Mandarina provides a balance between an elegant and private treehouse and cliffside villas.

The charm of the Mexican warmth is one of our most unique and valuable resources. With great knowledge and generosity, we anticipate every need of our guests and exceed their expectations. Whether we are organizing a perfect family day or coordinating a private romantic dinner, we approach everything with great imagination to provide a fun, discovery, and adventure sensation. It is not just our job, it is our passion.

About the Position

The Attendant has an excellent service attitude, sense of urgency, is organized, diligent, dynamic, always has good presence and works well under pressure.

The Attendant is responsible for the cleaning and disinfection of guest rooms, as well as the wardrobes of the assigned section, and ensures an ultra-luxury experience for the guest.

The Attendant maintains an educated and professional interpersonal relationship with other collaborators and guests.

• Personal Protective Equipment (PPE) received by the collaborator will be used at all times in the Resort.
• All hygiene and safety measures dictated by the Local Government and by the Resort must be complied with at all times.
• Strictly adheres to the Lost Objects Policies and Protocols.
• In case of assignment, use radios responsibly according to the Resort's standards.
• Responsible for the disinfection, cleaning, and maintenance of the workspace.
• Responsible for the disinfection, cleaning, and maintenance of the assigned work equipment, before and after its manipulation, as well as the wardrobe area.
• Have special attention with fragile belongings and valuable objects of our guests, as well as the assigned equipment and tools.
• Properly perform the cleaning service of rooms following the standards marked by the Resort.
• Provides a courteous and friendly service at all times.
• Wears their uniform appropriately, following the guidelines established by the Resort.
• Participates daily in the start of shift meeting.
• Comply with the cleaning and disinfection sequence in all surfaces in the assigned rooms, at the beginning as well as at the end of each credit and/or room granted.
• Clean each of the rooms appropriately, includes but is not limited to; folding and arranging guest's clothes that are on the floor or on the terrace, as well as arranging shoes by pairs and placing them in their place, making sure that the room is functioning at one hundred percent, if not, identify and report immediately for its repair.
• Ensure that the room is always taken care of and maintained in optimal service conditions, maintaining maximum care of furniture and other items that are part of the permanent room.
• Restock supplies, amenities, stationery, and ice, of occupied rooms and exits.
• Attend in time, form, and appropriately the service requirements of the guest, if not able to be so inform their superior to ensure that this is fulfilled.
• Report to coordination every time you enter to work in a room regardless of its status, remember to always use the assigned signage to inform the guest and collaborators that cleaning is being performed.
• Note in their report the start and end time of the service.
• At the end of the cleaning report to coordination where they go and wait for instructions if necessary.
• Report any incident within their work area to their leaders or to the Maid of Keys Coordination.
• Follow at all times the necessary safety measures for the use of work equipment, in case of accident report immediately to receive the necessary attention.
• Follow the Joy and ultra-luxury standards on a daily basis.
• Attend punctually to any training where their presence is required.
• At the end of the shift, inform their supervisor of any pending or incomplete task to be carried out.
• Report any discrepancy or anomaly to their immediate leader.
• Respect impeccably the personal appearance standards established by the Resort.
• Comply with the functions related or not to the position based on the operational needs and instructions of their supervisor/manager in charge.
• Show flexibility within their position and be able to carry out any other task that is asked to do.

About You

• High school diploma.
• Minimum 2 years experience in luxury hotels.
• Experience in bed making, cleaning windows, washing bathrooms, whites, and cleaning products and chemicals.
• Detail oriented.
• Dynamic and proactive.
• With a sense of order and cleanliness.
• Presents a clean and professional personal appearance.
• Ability to work for 9.5 hours…