Supervisor - Room Attendant

The Supervisor – Room Attendant supports the Executive Housekeeper by overseeing daily housekeeping operations for guestroom areas, ensuring all rooms and hallways meet established cleanliness and quality standards. This role coordinates workflow, conducts inspections, upholds 4-Star/4-Diamond expectations, and ensures efficient, consistent performance from the housekeeping team. The Supervisor plays a key role in maintaining guest satisfaction through exceptional attention to detail, quality control, and operational leadership.

• Oversee daily room cleaning operations, ensuring all assigned guestrooms meet cleanliness, safety, and presentation standards.
• Communicate operational updates, staffing needs, and productivity information to the Executive Housekeeper to support planning and guest satisfaction.
• Conduct room and hallway inspections to ensure strict compliance with 4-Star/4-Diamond quality requirements.
• In the absence of the Executive Housekeeper, inspect all VIP rooms and report availability to the Front Desk per hotel standards.
• Ensure room attendants complete end-of-shift procedures, including organizing and restocking carts and securing equipment.
• Ensure appropriate and approved cleaning materials, chemicals, and procedures are utilized at all times.
• Manage “Lost and Found” items in accordance with established policies.
• Report maintenance concerns or safety issues to leadership for timely resolution.
• Assist in training and supporting room attendants to maintain productivity and service expectations.
• Perform other job-related duties as assigned.

• Provides leadership, direction, and coaching to all housekeeping staff.
• Recruits, trains, schedules, and evaluates team members in accordance with departmental and organizational policies.
• Maintains a professional work environment that emphasizes teamwork, accountability, and personal growth.
• Enforces grooming and appearance standards, safety regulations, and guest service expectations.

• Strong working knowledge of hotel housekeeping operations and quality control standards.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with property management systems (LMS or equivalent), scheduling tools, and inventory tracking.
• Demonstrated leadership, motivational, and problem-solving abilities.
• Must maintain strict confidentiality and possess sound professional ethics.
• Ability to interact effectively with guests, staff, and leadership at all levels.

• High School Diploma or GED preferred.
• Minimum 1–2 years of hotel housekeeping operations experience, preferably in a luxury resort environment.
• Strong knowledge of housekeeping operations, sanitation standards, and inventory control practices.
• Proven ability to manage staffing, scheduling, training, and performance management for a large team.
• Experience developing and implementing departmental policies, procedures, and quality standards.
• Strong leadership and communication skills with the ability to collaborate effectively across departments.
• Prior experience in a high-volume hotel, resort, or large-scale hospitality environment strongly preferred.

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication
  
  Skills:
  
  Must be able to communicate clearly and effectively in person, by phone, email, and in meetings with team members, department heads, and senior leadership.
• Lifting and Carrying: Occasionally lifts and transports linens, supplies, or equipment weighing up to 25 pounds…