Front Desk, Hospitality ​/ Hotel ​/ Catering

Responsibilities include:

• Accommodate hotel guests by registering and assigning rooms.
• Verify guest identification, issue room keys, transmit and receive messages, keep records of occupied rooms and guests' accounts, present statements to and collect payments from departing guests.
• Answer calls and connect callers to the appropriate extension.
• Use computer systems to assist guests at check-in and check-out.
• Keep records of room availability along with making and confirming reservations.
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and any other activity connected with the hotel or area.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Record guest comments or complaints and refer guests to a supervisor if needed.