Reservations Agent

Are you inspired by nature, meaningful hospitality, and creating exceptional guest experiences? At Post Ranch Inn, we believe the employee experience is just as important as the guest experience. This is more than a job — it’s an opportunity to grow your career in one of the most breathtaking settings in the world.

We are seeking a Full‑Time Reservations Agent to join our Reservations team and deliver personalized, world‑class service to guests from around the globe. This role is ideal for someone who is detail‑oriented, guest‑focused, and passionate about luxury hospitality.

This is a full‑time position working 4–5 days per week based out of our Big Sur or Carmel office locations. Compensation range is $19.50–$22.00 per hour, plus incentive opportunities.

• Provide prompt, courteous, and professional service to guests via phone and email
• Assist guests with room reservations, availability inquiries, modifications, cancellations, and special requests
• Thoroughly describe accommodations, amenities, dining experiences, resort services, and special packages
• Efficiently coordinate and confirm guest arrangements with accuracy and attention to detail
• Maintain clear and professional communication using proper grammar and hospitality standards
• Process reservation requests, guest correspondence, and follow‑up tasks in a timely manner
• Maintain confidentiality and discretion regarding all guest and company information
• Develop and maintain knowledge of resort facilities, room types, rates, promotions, and departmental procedures
• Utilize the property management system and reservation platforms efficiently and accurately
• Support collaboration between Reservations, Front Desk, PBX, and other resort departments
• Perform additional duties and special projects as assigned by the Reservations Manager

• Exceptional customer service and communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast‑paced hospitality environment
• Professional demeanor with a warm and welcoming approach to guest interactions
• Ability to work independently while contributing positively to a collaborative team environment
• Strong problem‑solving skills and sound judgment

• High school diploma or equivalent required
• Minimum of 2 years of experience in reservations, hospitality, or guest service preferred
• Previous luxury or boutique hospitality experience preferred
• Experience using hotel property management systems and reservation software preferred
• Intermediate computer and typing skills required
• General understanding of Front Desk and PBX operations preferred
• Basic math and administrative skills required
• Ability to speak, read, write, and understand English fluently

• On‑site position located in Big Sur or Carmel, California
• Full‑time schedule working 4–5 days per week
• Flexible availability required, including evenings, weekends, and holidays
• Ability to sit for extended periods while working on the computer and phone
• Ability to perform repetitive hand and wrist movements including typing and phone usage
• Ability to lift up to 25 pounds and push/pull up to 50 pounds when necessary
• Ability to bend, reach, stretch, stoop, squat, and move throughout the work environment as needed
• Ability to perform the essential functions of the position with or without reasonable accommodation

Unmatched Work Environment – Ocean views, natural surroundings, and a setting that promotes balance and well‑being.

Career Growth – Experience working at a world‑renowned luxury resort with opportunities for professional development and advancement.

Collaborative Culture – A supportive and close‑knit team…