Front Office Manager

AC Marriott - Front Office Manager

About AC Hotel by Marriott

AC Hotels blend modern design with thoughtful service to create a refined and comfortable guest experience. At our Chesterfield location, we are committed to delivering consistent quality, a strong team culture, and a workplace where employees feel valued and supported.

• Lead the front office operation to deliver a refined, efficient, and thoughtfully curated guest experience aligned with AC Marriott’s European inspired philosophy
• Own service execution, team performance, and operational consistency across all front desk functions
• Ensure a seamless, calm, and elevated arrival and departure experience for all guests
• Serve as a key leader in shaping the overall guest journey and maintaining brand standards

• Oversee daily front desk and night audit operations to ensure efficiency and consistency
• Review daily arrivals, departures, and occupancy to proactively plan staffing and service delivery
• Establish and reinforce service expectations aligned with AC Marriott standards
• Make operational decisions related to guest service, room inventory, and workflow prioritization
• Ensure the front office environment reflects a clean, modern, and organized presentation

• Own and resolve escalated guest concerns with urgency, professionalism, and sound judgment
• Monitor guest feedback and identify trends to improve service delivery
• Ensure service is anticipatory, intentional, and aligned with brand expectations

• Hire, train, schedule, and coach front office team members
• Provide ongoing feedback, performance management, and accountability
• Foster a positive, collaborative, and service driven team culture
• Support employee engagement and uphold fair treatment practices

• Ensure accuracy of cash handling, billing, and audit processes
• Review reports and identify opportunities for operational improvement
• Maintain compliance with accounting procedures and controls

• Partner with housekeeping and engineering to ensure guest readiness
• Communicate clearly with leadership regarding performance and operational needs

• Ensure adherence to company policies, safety procedures, and brand standards
• Maintain confidentiality of guest and company information

• Minimum 2–3 years of hotel front office experience required
• At least 1 year of leadership or supervisory experience required
• Marriott or branded hotel experience strongly preferred

• Proficiency in property management systems
• Strong understanding of front office financial processes

• Leadership and team development
• Decision making and problem solving
• Strong communication and organization
• Ability to manage multiple priorities

• Demonstrates ability to lead and model an elevated, European inspired guest experience
• Maintains high standards of presentation and service consistency

• Ability to stand and move throughout the property for extended periods

Affirmative Action / EEO Statement
PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.