Account Manager - Parking Operation

Job Description Overview

Park your career here, with Propark Mobility!

Location: San Franisco, CA
Position Type: Full-Time | On-Site
Salary: $80,000–$90,000 Anually (commensurate with experience) plus 15% incentive Bonus

We are seeking a polished and service-driven Account Manager to lead parking operations at a premier luxury hotel. This role is responsible for overseeing valet and self-parking services while delivering a seamless, five-star guest experience.

The ideal candidate brings strong operational and financial leadership, thrives in high-volume luxury environments, and leads by example with professionalism, presence, and accountability.

• Minimum of 2 years of progressive management experience in luxury hospitality, parking, or a related premium service industry
• Hospitality management experience within luxury hotels, resorts, or high-end service environments strongly preferred
• Demonstrated operational and financial acumen, with experience managing complex, high-volume operations
• Bachelor’s degree in business, hospitality management, or a related field preferred

• You are an exceptional, service-driven leader who inspires teams through professionalism and example
• You possess refined communication skills and confidently engage with hotel executives, ownership groups, and discerning guests
• You thrive in fast-paced, high-expectation luxury environments
• You are self-sufficient, resourceful, and decisive, with the ability to anticipate needs and resolve issues with discretion
• You have a natural ability to build relationships and deliver elevated, memorable guest experiences

As Account Manager, you will:

• Lead, coach, and mentor on-site managers and frontline teams to deliver exceptional service and operational excellence
• Oversee valet and self-parking operations, ensuring consistency with luxury hospitality standards
• Drive customer service programs that create seamless, five-star experiences for guests, residents, and VIP clientele
• Maintain impeccable standards for presentation, including uniforms, equipment, signage, shuttle fleets, and all guest-facing assets
• Develop and manage annual operating budgets, aligning staffing plans and expenses with service expectations
• Partner closely with hotel leadership and ownership as the primary liaison, ensuring strong relationships and high client satisfaction
• Proactively identify opportunities to enhance guest experience, improve service flow, and increase operational efficiency
• Support scheduling, payroll, and workforce planning as needed
• Model a calm, confident, and approachable leadership presence at all times
• Perform additional duties as assigned by company leadership

• Flexible schedule, including availability for weekends, holidays, and peak service times
• Exceptional organizational, time management, and problem-solving skills
• Strong interpersonal and client-relations skills, with experience working alongside senior stakeholders
• Excellent written and verbal communication with a polished, guest-focused delivery
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and workforce systems such as ADP

• We promote from within — park your career here.

• Complimentary parking.

• Flexible scheduling, paid holidays, and wellness benefits.

• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.

• (Full-Time Employees) Paid vacation plus an additional day off to celebrate your birthday.

• (Full-Time Employees) Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).

• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

We make each day great — together.

Propark Mobility partners with some of the most prestigious hotels, resorts, and mixed-use luxury properties across the country. Our teams deliver experiences that reflect the sophistication of the brands we serve, while remaining warm, intuitive, and genuinely welcoming.

Our service philosophy is grounded in Approachable Luxury — a refined approach to hospitality that ba