Silver Dollar City Resort - Director of Food & Beverage (Exempt

Director Of Food & Beverage

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience.

From the theme park and White Water to Showboat cruises and the region's most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is contributing to a legacy of service. Rooted in the Herschend family's decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, Herschend Family Entertainment has grown from a single cave tour in the 1950s into the world's largest family-owned theme park, attractions, and hospitality company. If you're passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

Reporting to the General Manager, the Director of Food & Beverage provides strategic vision, leadership, and supervision to the Food and Beverage teams. This leader is expected to monitor sales, cost of goods, labor, and inventory to identify trends and make business decisions that ensure profitability goals are achieved. Furthermore, this role ensures that teams provide outstanding service, exceptional culinary and service experiences to our Guests and Hosts in full alignment with Herschend Family Entertainment, Silver Dollar City and Silver Dollar City Resort objectives.

Summary of Essential Functions & Responsibilities

• Responsible for directing and organizing the activities of the Food and Beverage departments of Silver Dollar City Resort to ensure brand standards and a safe, high-quality food and beverage product are consistently being met while achieving budgeted revenue, cost and profit goals.
• Build strong relationships and ability to collaborate with Property Support Center, Silver Dollar City and other Herschend Family Entertainment properties, vendors, sponsors and partner teams to ensure company expectations are achieved.
• Responsible for menu concept, development/engineering process alongside key stakeholders, i.e. consultant group, corporate F&B leadership, VP Operations and General Manager.
• Responsible for all resorts' Food and Beverage outlets including banquets and catering.
• Demonstrate strong knowledge of current trends in the food and beverage industry. Champion the development and implementation of new and creative food concepts that keep pace with or lead business and industry trends.
• Ensure a positive work environment for all Hosts and high levels of engagement and job satisfaction.
• Ensure high levels of customer service at all touch points, exceeding brand standards and guest expectations resulting in high Net Promoter scores (NPS), customer loyalty, referrals and repeat transient and group business. Focus on key attributes that drive Net Promoter Score (NPS).
• Comply with all federal, state, local, and company regulations, policies, and procedures.
• Lead safety efforts for the F&B organization - e.g. health department and Steritech inspections, internal and external audits, representation at safety committee meetings, food handling and storage, dating, labeling product, General Safety Training, responsible beverage training and certifications, safety critical host training, safety sign-offs, monthly department safety audits, chemical introduction and handling, etc.
• Plan and direct functions of administration and planning of the Food and Beverage organization to meet daily needs of the operation.
• Responsible for creatively engaging guests and capturing demand to improve revenues and average check.
• Subject matter expert of Point of Sale and back-of-house management software (Crunch Time).
• Work closely with Property Support Center Procurement Leadership and approved vendors to ensure efficient and accurate projections and orders are placed for the right products at the right time and all procurement policies and procedures are followed.
• Develop and oversee financial budgets to support business plans.
• Ownership of P&L, business planning and capital projects, budgeting and forecasting activities.
• Implement effective controls of food, beverage and labor costs among all areas of responsibility.
• Ensure all period-end inventories are completed and accurate.
• Review period profit and loss statements, participate in period-end P&L meetings and prepare action plans for improvement as necessary.
• Develop and execute action plans to address business…