Front Desk Manager

• Location 3257 County Road 211,Kingdom City, MO, 65262,United States
• Base Pay $18.00 - $20.00 / Hour
• Employee Type FT Hourly

Midas Hospitality is seeking an experienced, guest-focused, and service-driven Front Desk Manager to lead the daily operations of the hotel's Front Office team. This position is responsible for ensuring efficient Front Desk operations, developing and supporting associates, maintaining exceptional guest service standards, and contributing to overall hotel profitability.

The Front Desk Manager provides leadership to Front Desk Agents and Supervisors while partnering with other hotel departments to ensure seamless guest experience. This position has a strong focus on team leadership, guest satisfaction, problem resolution, operational consistency, revenue generation, and compliance with hotel, brand, and company standards.

The ideal candidate is an experienced hospitality professional who leads by example, develops associates, handles guest concerns with professionalism, and understands how effective Front Office operations contribute to overall hotel performance.

As a Front Desk Manager, you will oversee Front Office operations and provide leadership to the Front Desk team while maintaining high standards of guest service, operational efficiency, and financial performance.

• Lead and oversee daily Front Desk operations to ensure efficient, professional, and consistent service.
• Supervise, coach, and support Front Desk Agents, Supervisors, and other Front Office associates.
• Ensure Front Desk associates and Supervisors are properly trained and cross-trained when appropriate.
• Ensure all Front Office associates follow hotel, brand, company, and departmental Standard Operating Procedures (SOPs).
• Maintain a visible and engaged leadership presence at the Front Desk.
• Lead by example by demonstrating professionalism, hospitality, accountability, and exceptional guest service.
• Assist associates with operational questions, guest concerns, and problem resolution.
• Create and maintain a positive, productive, and team-oriented Front Office environment.
• Maintain strong working relationships with Housekeeping, Maintenance/Engineering, Sales, Food & Beverage, Revenue Management, and other hotel departments.
• Ensure appropriate Front Desk coverage based on business levels, staffing needs, and associate availability.
• Provide coverage for Front Desk shifts, including Night Audit, when necessary.
• Review Front Office operations and work completed by associates to ensure accuracy, consistency, and compliance with established standards.
• Monitor staffing levels and labor costs to support departmental budget goals.
• Maintain the security and confidentiality of PMS credentials and ensure associates follow appropriate system security procedures.

• Greet, welcome, check in, and check out guests in a friendly, professional, and efficient manner.
• Ensure guests receive consistent, personalized, and hospitable service throughout their stay.
• Respond promptly and professionally to guest questions, requests, concerns, and complaints.
• Empower associates to resolve guest concerns appropriately and provide effective service recovery.
• Follow up on guest issues to ensure satisfactory resolution.
• Build strong relationships with guests, loyalty program members, VIPs, repeat guests, and other distinguished visitors.
• Ensure loyalty program members, VIPs, and repeat guests are properly identified, recognized, pre-blocked, and provided appropriate service.
• Conduct guest follow-up and encourage feedback regarding the guest experience.
• Provide accurate information regarding hotel services, amenities, restaurants, transportation, entertainment, and hours of operation.
• Maintain knowledge of hotel facilities, services, special events, groups, and operational changes.

• Ensure reservations are handled accurately and according to hotel, brand, and company standards.
• Make, modify, and cancel reservations in accordance with established policies and procedures.
• Ensure all necessary guest and reservation information is obtained and accurately documented.
• Use suggestive selling and approved sales techniques to maximize occupancy and room revenue.
• Maintain knowledge of current room rates, packages, promotions, restrictions, and closed-out dates.
• Partner with Revenue Management and hotel leadership regarding rates, inventory, promotions, and revenue opportunities.
• Ensure Front Desk associates understand current promotions, packages, and revenue-generating programs.
• Identify opportunities to increase guest spending and enhance the overall guest experience.
• Ensure guest payments, billing, and room charges are processed accurately and according to hotel policy.
• Monitor cash-handling and credit-card procedures to ensure compliance and financial security.
• Review Front…