Front Desk Supervisor

• Supervise all aspects of Front Desk operations and ensure consistent, high-quality guest service
• Handle guest concerns, complaints, and service recovery
• Ensure compliance with Marriott brand standards, policies, and procedures
• Train, coach, and support front desk associates
• Perform check-in, check-out, reservations, billing, and cash handling duties as needed
• Coordinate daily room status with Housekeeping
• Support rooms operations, including room inspections when required
• Prepare and place supply orders and monitor inventory usage
• Restock front desk, lobby, and back-of-house supplies
• Prepare guest amenities according to brand standards and property guidelines
• Assist with housekeeping coverage or coordination during staffing shortages or high occupancy
• Use FOSSE for reservations, billing, reporting, and night audit support
• Use Microsoft Office for reports and communication
• Prepare and manage staff schedules to meet business needs and control labor costs
• Process payroll accurately and on time
• Maintain organization across front office functions
• Complete inventory tracking and end-of-month inventory procedures
• Assist management with reports, audits, and operational documentation
• Lead shifts independently when required
• Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts
• Support cross-training and teamwork across departments
• Perform other duties as assigned by management

• Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property
• Previous supervisory or leadership experience preferred
• Proficiency with FOSSE
• Proficiency with Microsoft Office
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced hotel environment
• Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations
• Availability to work days, evenings, weekends, and holidays is required
• Ability to bend, crouch, kneel, twist, climb, lift, push, and pull objects weighing up to 250 lbs., often for extended periods
• Ability to maneuver around the property
• Ability to sit for prolonged periods
• Ability to operate a computer, telephone, and copier
• Manual dexterity to operate office equipment
• Neat, clean, and well-groomed appearance
• Must be able to work mornings, evenings, weekends, holidays, and overnight shifts as necessary

Demonstrates expertise in Front Desk operations, ensuring high-quality guest service and compliance with brand standards. Proficient in FOSSE and Microsoft Office, with strong organizational and time-management skills to effectively manage staff and operational tasks.

• Front Desk Operations
• FOSSE Proficiency
• Microsoft Office Proficiency
• Guest Service Management
• Supervisory Experience

• Check-In Procedures
• Check-Out Procedures
• Reservations Management
• Billing Management
• Cash Handling
• Inventory Tracking
• Payroll Processing
• Room Inspections
• Operational Documentation
• Staff Scheduling

• Organizational Skills
• Time-Management Skills
• Multitasking Ability
• Problem-Solving Skills
• Teamwork

• Marriott Brand Standards
• Housekeeping Coordination
• Guest Concerns Handling
• Service Recovery
• Labor Cost Control