Member Services Coordinator

## Member Services Coordinator Apply:
Lake Tahoe, CA:
Full time:
Posted Today:
JR105269
** If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please  to apply internally.
** Join the Discovery family, where quality and service are at the heart of everything we do!
This role will be located at one of Discovery Land Company’s locations:
Homewood Mountain & Lake Club, set on the West Shore of Lake Tahoe in Homewood, California.
Homewood is seeking a Member Services Coordinator to join the Member Service Department.

The Member Services Coordinator helps to coordinate the Club Services Associate team, ensuring daily operations across member-facing service run smoothly and to the highest standard. This role is responsible for quality oversight and supporting in the development of the Member Services Department while also handling the administration, reporting, and coordination duties that keep Club Operations running seamlessly. The Member Services Coordinator acts as the primary link between front-line Club Services Associates and department leadership, translating day-to-day execution into consistent, elevated experiences for members.

This role requires a proactive, organized leader who is equally comfortable coaching a team, resolving member request, and supporting the administrative rhythm of the department. This includes scheduling, reporting, and procurement. The ideal candidate leads by example, holds the team accountable to Homewood's service standards, and communicates clearly across departments.

Working closely with the Director of Club Operations and reporting to the Senior Manager of Member & Residential Services, and working alongside department leaders, this position ensures the Club Services Associate team is well trained, well organized, and consistently delivering on Homewood's promise of exceptional service.
** Key Responsibilities**
* ** Team Leadership & Supervision**  + Oversee schedules, and coordinate daily assignments for the Club Services Associate team, ensuring adequate coverage across all areas of responsibility.  + Train, onboard, and mentor new team members, setting clear expectations and providing ongoing coaching and feedback.  + Conduct regular performance check-ins and evaluations, supporting the professional growth and development of each associate.  + Foster a collaborative, team-first culture that reflects Homewood's service standards and values.  

+ Address performance or conduct concerns promptly and professionally, partnering with the Director of Club Operations as needed.
* ** Departmental Development**  + Lead the development and continuous expansion of the Homewood member service program, building structured, elevated, four-season service offerings that reflect the standards of a premier mountain and lake club.  + Ski Concierge: develop and refine equipment valet and storage, boot/glove warming, slope-side and on mountain setup and locker management, on-mountain meet-and-greet, and coordination of lessons, rentals, and mountain guides for members and their guests.  

+ Marina & Boat Concierge:
Support in the development of the boat concierge program to that helps to schedule storage, servicing, detailing, fueling, and provisioning services, dock valet, and coordination of boat launch/retrieval and captained excursions.  + Golf Concierge:
Support in the development of the golf concierge programming to secure and coordinate tee times, transportation, bag and club storage, cart staging, and coordination of tee times, lessons, and pro shop services for members who play locally or at partner clubs.  + Support in the development of concierge verticals suited to Homewood's mountain-and-lake setting, including fishing, hiking and mountain biking trail support and gear staging, equipment tuning and seasonal storage, wellness and fitness scheduling, kids' adventure club coordination, pet concierge services, dining and reservation concierge, holiday and special-event setup, and transportation coordination between mountain-side and lake-side venues.  

+ Build and maintain SOPs, training guides, and quality checklists for each concierge service line, ensuring consistent execution across the Club Services Associate team.  + Work collaboratively with Outdoor Pursuits, Wellness., Marina, Resort Services, and Facilities leadership to align concierge staffing, equipment, and inventory with seasonal demand and peak periods.  + Gather feedback and usage data on…