Assistant Front Desk Manager

Location: Osage Beach

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that experience begins at the Front Desk. With good pay, extensive benefits and a family atmosphere, we are seeking a strong leader to drive the Front Desk team to service excellence every day.

Job Type: Full Time Pay $ 17.00 per hour

Age Requirement:
Must be at least 18 years of age

Reports to:

Front Desk Manager/Front Office Manager/Assistant General Manager The Front Desk experience will form the first and last impression of our guests and it’s your goal to ensure that we not only meet, but exceed, the expectations of our internal and external customers.

Responsibilities include:

Must have at least 1 year of previous Front Desk experience and at least 1 year of previous management or supervisory experience.

All of the responsibilities of a Front Desk Agent, Front Desk Rooms Controller and PBX Operator (a job description for each of these positions can be provided upon request).Increase level of guest satisfaction by delivery of an exceptional product through employee development.

Read the pass on logbook and white boards daily and take action accordingly.

Oversee a staff of up to 10 people. Assign, coordinate, and supervise work activities of Front Desk Agents and PBX Operators.

Ensure Front Desk Agents end of day reports are completed including; shift closings, deposits, refunds, miscellaneous charges and guest responses.

Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.

Provide information and direction to staff to achieve 100% occupancy.

Prepare the Daily Scoop Sheet to communicate resort activities.

Review out of order rooms daily to determine status and estimated date to return room to inventory.

Attend meetings as appropriate; stand up, staff, pre-con, holiday planning and any special meetings.

Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.

Assist in the development of the annual Front Desk Budget and assist to manage labor (scheduling) and expenses (inventory) based on both business and budget throughout the year.

KNOWLEDGE, SKILLS & ABILITIES Personal Skills Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!

Has “a smile you can hear”. Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.

Has great attention to detail, ability to accurately report information and works well under pressure in a fast-paced environment.

Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.

Is organized and able to prioritize workload; able to multi-task for the benefit of quality services

Has superb communication skills; oral and written, ability to handle difficult people.

Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.

Takes pride in a job well done.

Has great attention to detail and works well under pressure in a fast-paced environment.

Cooperate with employees from all departments.

Is conscientious of…