Human Resources - Learning Specialist

POSITION SUMMARY

The Learning Specialist is responsible for designing, facilitating, and supporting training initiatives that reinforce company culture, service excellence, and leadership development. This role ensures employees are equipped with the knowledge, skills, and behaviors necessary to deliver exceptional guest experiences while maintaining alignment with organizational values and operational standards. Conduct stand-up training to groups of employees. Assist with orientation of new employees.

Assist in training hiring managers and interviewers on all interview and selection policies and procedures. Ensure company grooming standards are communicated effectively to all new employees. Conduct new hire orientation training including completing all new hire paperwork. Assist with design and development of training programs. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies.

Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Description

POSITION SUMMARY

The Learning Specialist is responsible for designing, facilitating, and supporting training initiatives that reinforce company culture, service excellence, and leadership development. This role ensures employees are equipped with the knowledge, skills, and behaviors necessary to deliver exceptional guest experiences while maintaining alignment with organizational values and operational standards. Conduct stand-up training to groups of employees. Assist with orientation of new employees.

Assist in training hiring managers and interviewers on all interview and selection policies and procedures. Ensure company grooming standards are communicated effectively to all new employees. Conduct new hire orientation training including completing all new hire paperwork. Assist with design and development of training programs. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies.

Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire.

Perform other reasonable job duties as requested by Supervisors.



Preferred Qualifications

Education:
High school diploma or G.E.D. equivalent.

Related

Work Experience:

At least 1 year of related work experience.

Supervisory

Experience:

No supervisory experience.

License or Certification:
None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.