Senior HRIS Analyst

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world‑class culture, generous benefits and by delivering cutting‑edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world’s most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT’s culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high‑performance teams? Join WWT today!

The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives. In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the Service Now HR Service Delivery (HRSD) ecosystem.

Working closely with the Service Now product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage‑to‑Service Now integration, partnering with IT integration teams to ensure HR data flows accurately into Service Now to support global HR workflows.

Beyond day‑to‑day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses Service Now, identifying opportunities to enhance workflows and processes, and leveraging Service Now reporting, Excel, and AI‑assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

• Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
• Serve as a subject matter expert and owner of at least one HCM system
• Maintain relationships with IT and/or software vendor to elevate tickets, manage releases, and stay informed of roadmaps
• Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
• Participate in system implementations, upgrades, and testing
• Serve as an advocate for HRIS and HR practitioners with IT and other business areas
• Use data to inform system strategy, efficiency opportunities, and process improvements
• Optimize the use of AI appropriate to HR applications
• Use ticketing system to provide front‑line support to users and identify support trends
• Write and run reports from HRIS systems
• Create audits to maintain data integrity
• Maintain confidential information according to global and local data privacy laws
• Communicate technical information to users at all levels of the organization
• Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process…