Senior Manager, Systems – Operations

• • Own the People technology roadmap, including HRIS, ATS, performance management, compensation, engagement, recognition, learning, and future AI platforms
• • Evaluate, implement, and optimize AI-powered HR solutions
• • Administer People systems and ensure data quality, reporting accuracy, security, governance, and scalability
• • Lead automation and process improvement initiatives across the employee lifecycle
• • Develop executive dashboards and People analytics covering hiring, retention, engagement, performance, DEI, workforce planning, and organizational health
• • Partner with IT on integrations, identity management, security, compliance, and employee technology experiences
• • Manage HR technology vendors, implementations, contracts, renewals, and optimization
• • Own People policies, documentation, SOPs, knowledge management, and operational best practices
• • Ensure compliance with employment regulations
• • Support payroll administration and benefits operations as needed
• • Advise leaders on organizational design, performance management, workforce planning, employee relations, coaching, and compensation
• • Lead employee relations matters and support annual talent processes
• • Analyze engagement surveys, exit interviews, and workforce metrics
• • Coach leaders through organizational change
• • Own and improve the learning technology platform
• • Coordinate onboarding, compliance training, manager fundamentals, and development programs
• • Deliver leadership and professional development experiences with subject matter experts and vendors
• • Curate AI-enabled learning resources and self-service content
• • Measure learning participation, engagement, and effectiveness
• • Partner with Internal Communications on People communications and employee resources
• • Support engagement initiatives and survey programs
• • Design scalable, technology-enabled employee and manager experiences
• • Identify opportunities to simplify, modernize, and improve employee experience

• 8–12+ years of progressive experience across HR Business Partnership, People Operations, HR Technology, or related People functions, with experience supporting senior leaders
• Experience leading or administering HR technology platforms such as HRIS, ATS, performance management, engagement, compensation, or learning systems
• Demonstrated success implementing or optimizing HR systems, automations, workflows, or process improvements
• Strong analytical skills with experience building reports and dashboards and using People data to influence business decisions
• Working knowledge of federal, state, and local employment laws and HR compliance requirements
• Experience navigating employee relations matters with sound judgment, discretion, and empathy
• Excellent project management skills
• Exceptional communication and relationship‑building skills with a collaborative, customer‑service mindset
• Comfortable working in a fast‑paced, evolving environment
• Experience partnering with IT, Finance, Legal, and business leaders on cross‑functional initiatives

Demonstrates expertise in HR Technology Management, including HRIS and ATS, while optimizing AI-powered HR solutions and ensuring compliance with employment regulations. Proven ability to lead process improvements and develop analytics to drive organizational performance and employee engagement.

• HR Technology Management
• AI-Powered HR Solutions
• People Analytics Development
• Project Management
• Employee Relations Navigation

• HRIS
• ATS
• Performance Management Systems
• Engagement Systems
• Compensation Systems
• Learning Systems
• Data Analysis
• Dashboard Development
• Process Improvement
• Automation Implementation

• Exceptional Communication
• Relationship-Building
• Collaborative Mindset
• Customer-Service Orientation
• Sound Judgment

• HR Business Partnership
• People Operations
• Workforce Planning
• Organizational Design
• Employment Regulations

• People Technology Platforms
• Executive Dashboards
• Learning Technology Platform
• Compliance Training Tools
• Employee Experience Technologies