People Operations Program Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

• Own and optimize the company-wide employee onboarding process, from pre-boarding through Day 1, with an initial focus on US onboarding and potential future expansion to global onboarding.
• Identify and drive process improvements across the employee onboarding program, including ensuring standard practices across locations and departments and updating program documentation as needed (standardized communications, FAQs, playbooks).
• Stay current on US federal, state, and local regulatory updates and ensure onboarding practices remain compliant, updating the process as needed.
• Partner with the TOD team to deliver regular reporting to HR leadership and present data-driven recommendations for program enhancements as needed.
• Drive iterative improvements based on new hire feedback via the Culture Amp onboarding survey, manager input, and business needs.
• Partner with TA, IT, Learning, Workplace, Benefits, Payroll, and hiring managers to ensure a smooth Day 1 employee experience, from equipment and systems access to benefits and payroll access and enrollment; partner with other People teams such as Total Rewards, HRBPs, and Talent and Organizational Development as needed.
• Serve as the primary escalation point for onboarding issues, running recurring cross-functional syncs and driving open items to resolution, including serving as the primary decision maker on onboarding SLA exceptions.
• Manage and continuously optimize onboarding workflows in Workday HRIS, including business process configuration, required tasks, and documentation, in partnership with the HRIS team.
• Ensure background checks are run in accordance with the Collectors background check policy and playbook, and update for changes in federal, state, and local law.
• Ensure all required employment eligibility documentation is collected and verified in accordance with federal law, including I-9 and E-Verify processes, within mandated time frames.
• Partner with the Learning, TOD, and Safety teams to ensure delivery of mandatory compliance training for all new hires, including anti-harassment, data privacy, and workplace safety.
• Partner with Legal, the People Operations team, and HR Business Partners to ensure onboarding policies, confidentiality agreements, and other documents remain current with applicable federal, state, and local employment laws.
• Lead by example and be a champion of all company policies, including safety, attendance & security.

• Required 3+ years of direct experience managing onboarding, new hire programs, or HR operations processes.
• Demonstrated ability to manage complex, cross-functional projects with multiple stakeholders.
• Proficiency with…