Engagement & Experience Coordinator

CRMR is a family-owned Canadian hospitality company operating a collection of iconic mountain properties across the Canadian Rockies, including Buffalo Mountain Lodge in Banff, Deer Lodge and Post Hotel & Spa in Lake Louise and Emerald Lake Lodge in Yoho National Park. We are dedicated to delivering world-class dining, hospitality and service in some of the most breathtaking landscapes Canada has to offer.

• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Opportunities for growth and advancement across our properties

To champion the employee experience at CRMR by fostering a positive, connected, and inclusive workplace culture across all properties. This role serves as the first point of contact for employee engagement, supporting the full employee lifecycle from onboarding through recognition, and driving initiatives that strengthen employee morale, retention, and belonging

• Onboarding & Orientation
  • Assist with the onboarding process for all new hires across all properties, ensuring all required documentation is completed prior to each employee's start date
  • Conduct and continuously improve new hire orientation sessions, including presentations, videos and welcome packages
  • Partner with department managers to ensure consistent and high-quality orientation experience across all four properties
• Internal Communications
  • Create and distribute company wide newsletters and internal announcements on a regular cadence
  • Maintain and distribute monthly company directory updates across all properties
  • Support HR in drafting and distributing internal communications related to company updates, policy changes, and employee programs
  • Manage internal communication channels and ensure timely, consistent, and engaging messaging to employees across all properties
• Employee Programs & Perks
  • Manage and administer the stay voucher program, including processing, tracking, and distribution of 6-month vouchers
  • Own and administer the employee pass programs, including summer activity passes and winter ski passes, from application through distribution
  • Serve as the primary contact for employee inquiries related to perks and passes, providing prompt and helpful responses or directing employees to the appropriate resource
  • Identify opportunities to expand or enhance employee perks and programs in line with budget and present recommendations to the Director of HR
• Events & Culture Building
  • Support the planning and execution of employee events, activities, and culture-building initiatives, including but not limited to Housekeeping Olympics, Culinary Appreciation Day, Staff Christmas Party, and other employee appreciation events
  • Coordinate logistics for events including activities, communications and management
  • Identify and propose new initiatives and traditions that strengthen team connection and morale across all properties
• Employee Recognition
  • Manage and administer employee recognition programs, including work anniversaries, long service awards, and other appreciation milestones
  • Proactively track and flag upcoming recognition milestones to ensure no employee is overlooked
  • Partner with GMs and HODs to personalize recognition efforts where appropriate
  • Support the development of a more robust recognition framework as the company grows
• Employee Engagement & Surveys
  • Work in collaboration with HR leadership on developing and distributing employee engagement surveys (Pulse Survey/Exit Survey)
  • Analyze survey…