Manager of People Operations; Bilingual, HR & Labor Relations

Manager of People Operations (Bilingual, HR & Labor Relations)

Job Category
:
Human Resources

Requisition Number
: MANAG
004432

• Full-Time

Showing 1 location

California
San Francisco, CA, USA

• Pay or shift range: $100,000 USD to $110,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required:
  
  No

Pritchard Sports & Entertainment Group seeks a Bilingual Manager of People Operations to manage day-to-day HR, personnel, payroll coordination, labor relations and office administration for a cleaning services account, venue. This hands‑on role supports a unionized hourly workforce, partners with site leadership and the client, and helps ensure staffing readiness and People readiness.

Reports to: Vice President of People Operations (HR), with functional guidance from the Site Manager

People operations and workforce support

• Partner with Recruiting and Operations on staffing needs, hiring, on site onboarding and retention. Complete and process new-hire forms and required employment documentation; maintain accurate UKG (HRIS) records and confidential personnel files.
• Maintain current staffing rosters, vacancies and weekly termination reports. Coordinate timely separation processing with HR and Payroll, including required final-pay information.
• Work with team leaders, supervisors and managers to evaluate performance and staffing needs; recommend adjustments for Site Manager approval and coordinate labor and materials readiness for assigned work.
• Conduct on site orientations, coordinate, facilitate employee and supervisor training, and track completion. Administer site benefit, incentive and recognition programs, including the Pin Ceremony, with corporate partners.
• Build trusted, supportive relationships with employees while maintaining professional boundaries and ensuring fair, consistent treatment.
• Coach leaders on attendance, performance, documentation and employee communication; remain accessible across shifts and coordinate appropriate workplace matters with the client while protecting confidential information.

Union relations and employee investigations

• Maintain productive relationships with union representatives and stewards. Administer collective bargaining agreements (CBAs) and guide leaders on seniority, manage seniority list, assignments and discipline.
• Manage grievance intake, fact-finding, deadlines, meetings and documentation; recommend responses and resolutions with the Site Manager and VP of HR. Escalate settlements and contract commitments for approval.
• Conduct impartial investigations into employee concerns, harassment, discrimination, retaliation and policy violations. Document findings, recommend action and monitor follow-up; elevate sensitive matters to the VP of HR and legal counsel.
• Review proposed discipline and terminations for policy and CBA consistency. Train supervisors on union interactions and support negotiations, mediation or arbitration with records and case preparation as assigned.

Payroll and office administration

• Prepare and process site payroll submissions in partnership with Payroll. Review timekeeping processes, attendance, pay adjustments, CBA pay provisions and approvals; resolve discrepancies and maintain accurate payroll records.
• Manage office administration, including correspondence, copying, filing. Use HRIS and office software to prepare reports and track deliverables.
• Maintain purchase-order files, invoices, daily billing and billing reports; reconcile supporting documentation and coordinate timely approvals and submission with Operations and Finance.

Claims and incident coordination

• Maintain…