EV Charger Network Operations Center Technician

As a Network Operations Center Technician for EV charger installation, this role is a vital part of the operations team, responsible for deployment and customer support following the installation of an EV charger. It involves both technical and customer support for our team. The position also contributes ideas and opinions during the development of customer proposals to maximize the team's expertise.

This role combines technical knowledge and on-site experience, supporting project proposals and customer service.

• Understand the customer’s needs and provide an exceptional experience.
• Communicate with customers in a timely and professional manner
• Support on-site project review, commissioning, training, and troubleshooting when needed and approved.
• Customers include external customers and internal personnel (TSMs)

• Understand the importance of the core values in day-to-day interactions and the importance of the culture on the past and future success of the company.
• Support installation criteria, under direction of managers, to ensure correct programming.
• Occasionally configure and test EV chargers, including firmware updates.
• Occasionally perform final inspections and ensure operational readiness.

• Conduct clear and professional communication over the scope of your assigned tasks.
• Provide regular updates, resolve issues, and ensure customer satisfaction.
• Routine review of EV network up-time. Identify issues and engage the team and resources to solve.

• Support the growth and implementation of Netsuite and Autodesk platforms in day-to-day work flow.

• Implement directed QA protocols to ensure services meet quality and up-time standards.
• Coordinate with vendors and field support for repairs, support action, and load management.

• Educate clients on charger usage and associated mobile applications.
• Provide post-installation support and troubleshooting.
• Provide Vendor training coordination for AZ personnel on an annual basis and when needed for selected customers.