ServiceNow ITSM Project Manager
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-02-16
Listing for:
The Value Maximizer
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Overview
Location ::
Fort Mill, SC ||| San Diego, CA || Austin, TX || NY || NJ
Job Title ::
Project Manager - Service Now ITSM
We are looking for a highly experienced Project Manager with deep expertise in Service Now ITSM implementations and Background Verification (BGV) programs. The candidate will lead large-scale ITSM transformations, manage end-to-end BGV project delivery, and collaborate with cross-functional stakeholders to ensure timely, compliant, and high-quality outcomes.
Responsibilities- Lead end-to-end Service Now ITSM project delivery, including planning, execution, monitoring, risk management, and closure.
- Manage BGV programs/projects, including vendor onboarding, process standardization, compliance tracking, and SLA governance.
- Drive implementation and optimization of Service Now ITSM modules:
Incident Management, Problem Management, Change Management, Request Management, Knowledge Management. - Ensure adherence to ITIL v3/v4 best practices.
- Manage UAT, production releases, and post-go-live support.
- Technical Skills & Expertise
- Service Now ITSM (mandatory) - hands-on project leadership experience.
- ITIL v3 / ITIL v4 certified or strong practical experience.
- Strong understanding of CMDB, integrations, workflows, and automation.
- Experience with BGV tools, vendors, and compliance frameworks.
- Familiarity with Agile, Scrum, and Waterfall methodologies.
- Tools:
Service Now, JIRA, Confluence, MS Project, Excel, PowerPoint.
- Bachelor's degree in Engineering, Computer Science, or related field.
- 10+ years of overall IT experience.
- Proven experience managing large-scale ITSM and BGV initiatives.
- Strong analytical, problem-solving, and decision-making skills.
- PMP / PRINCE2 / SAFe certification.
- Service Now certifications (CSA, ITSM, or higher).
- Experience working in global delivery or shared services environments.
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