Automation Platform Infrastructure Administrator

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Automation Platform Infrastructure Administrator provides operational support for enterprise automation platforms, working closely with the Platform Owner to ensure reliability, stability, and effective day-to-day operations. This role supports both Microsoft Power Automate and Automation Anywhere A360. While the initial demand may be higher for Power Automate, support responsibilities will ebb and flow across both platforms based on business priorities and operational needs.

• Provide production support for both Power Automate and Automation Anywhere A360 automations.
• Troubleshoot automation failures across cloud, desktop, unattended execution, and infrastructure components.
• Serve as a primary point of operational support for automation workloads in production environments.
• Partner closely with the Platform Owner to implement platform standards, governance, security controls, and environment configurations.
• Support unattended RPA infrastructure, machine groups, and execution environments.
• Support and maintain DEV, UAT, and PROD environments including security roles, DLP policies, monitoring, and audit readiness.
• Serve as an escalation point for automation-related production incidents.
• Proactively identify platform risks, operational gaps, and opportunities for improvement.

• Support Windows Server–based automation environments, including RDS or multi-session configurations (Windows Server 2019–2025).
• Work with network and security teams on firewall rules, ports, proxies, and access controls.
• Perform scripting and automation for operational tasks (Power Shell preferred).
• Participate in automation platform upgrades, patching, and operational readiness activities.

• Participate in an on-call rotation approximately once per month.
• Provide scheduled weekend support during on-call rotations.
• Respond to automation platform incidents and operational issues during on-call coverage.

• Bachelor's degree or equivalent work experience
• Three to five years of relevant experience, with at least 1-year advanced server systems administration on one or multiple platforms
• Server systems specification and design, implementation and support

• Hands-on experience with Microsoft Power Automate, including cloud flows, desktop flows, and unattended execution models.
• Hands-on experience supporting Automation Anywhere A360 in production environments.
• Experience supporting enterprise automation platforms in production.
• Strong Windows Server administration and troubleshooting skills.
• Working knowledge of networking fundamentals such as ports, proxies, and firewalls.
• Hands-on experience with incident and change management processes in an enterprise IT environment.
• Experience using Service Now for incident tracking, change requests, and operational workflows.
• Experience with monitoring and observability tools such as Datadog or Splunk, including data gathering and log configuration.
• Experience creating and configuring Group Policy Objects (GPOs).
• Scripting or automation experience (Power Shell preferred).

• Comfortable working independently while aligned with a Platform Owner.
• Confident troubleshooting complex issues without requiring daily oversight.
• Able to exercise sound judgment on when to act autonomously and when to escalate.
• Effective communicator and collaborative problem solver.
• Adaptable and comfortable shifting focus between platforms based on operational demand.

If there’s anything we can do to accommodate a disability during any…