Field Service Technician

About Secur-Serv

Secur-Serv is a leading managed services provider focused on IT, print, and hardware services with a security emphasis. Headquarters in Omaha, NE, serving customers nationwide and Canada across financial, manufacturing, transportation, and healthcare sectors.

Committed to professional growth, with defined career paths and internal/external training, tuition reimbursement, and a supportive environment where employees can make an impact.

• Company car available for personal use
• Paid training and tuition reimbursement up to $5,250
• Health benefits:
  
  medical, dental, vision, life insurance, short- and long-term disability coverage
• 401(k) with generous company match and vesting from day one
• Wellness program discounts
• Company-paid Linked In Learning subscription and certification programs

Field Service Technicians provide technical support across diverse industries. Responsible for installing, troubleshooting, diagnosing, and repairing hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment.

• Travel to customer locations via company vehicle to diagnose, repair, and replace computer hardware according to service agreements
• Manage preventive maintenance schedule in a timely and efficient manner
• Assist other territories and technicians as needed, which may include travel to metropolitan areas
• Takes ownership of meeting customers’ business needs
• Coordinate activities and seek assistance from technical support when appropriate
• Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, wireless call processing system, or in-person communication
• Manage parts inventory in accordance with established guidelines
• Submit required paperwork in a timely, efficient, and complete manner
• May be asked to train new technicians on the job

• Two or more years related experience and/or training
• Valid and current state Driver’s License
• Self-motivated and able to work effectively under minimal supervision
• Able to successfully attend training at Headquarters and/or outside schools to keep abreast of new technology and hardware product developments
• Knowledge/skills/abilities: diagnose equipment operational errors and product failures; problem solve, think analytically and be attentive to detail; good verbal communication skills for interaction with customers
• Physical demands: regularly required to stand, walk, sit, talk, write, and hear; reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn; frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds; must be able to meet all physical requirements up to eight hours per day
• Able to travel overnight 5-10%

• Associates degree (AA) or equivalent from two-year college or technical school preferred

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request accommodations by contacting People Department at  or calling . EEO and rights information available .gov/ofccp/regs/compliance/posters/pdf/.