ServiceNow Solutions Consultant; Pre-Sales

Service Now Solutions Consultant (Pre-Sales) Our Mission

New Rocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite Service Now Partner and Service Now Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. New Rocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter.

With over 3,000 Service Now certifications, New Rocket's business strategists take a holistic, strategic approach to optimize the Service Now platform and help clients solve industry-specific challenges.

New Rocket has been awarded the “2024 BEST Award”, “2024 Service Now Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 Service Now Worldwide Customer Workflow Partner of the Year” and “2023 Service Now Creator Workflow Partner of the Year”. We are #Going Beyond

At New Rocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

New Rocket is seeking a Senior Solution Consultant who works in collaboration with our Sales teams for the successful advisement of Service Now solutions and services. The incumbent leads complex technical solution development in a client facing environment.

• Lead complex technical solution development related to New Rocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
• Considered an expert in pre-sales and solution development
• Collaborate with Sales teams in the qualification of customer needs through discovery
• Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
• Provide mentorship and informal leadership to Solution Consultants as a senior resource
• Leads demonstrations of product, both standard and tailored to prospects and existing customers
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Lead competitive analyses and understand differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conduct transition briefings, communicates commitments and expectations in preparation for deployment

• 5 + Years Solution Consulting or Sales Engineering experience in the Service Now platform industry
• Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
• Strong knowledge and skills within assigned practice majors / minors
• Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle
• Expert-level knowledge of technical solution development
• Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in Service Now; must adapt and interpret communications, and influence key decision-makers
• Provides advisement in a proactive approach with Customers and internal teams
• Proficiency with the Service Now platform required
• Detail-oriented,…