Senior Implementation Project Manager

Are you passionate about guiding customers through transformation - ensuring they not only adopt a new solution but truly see its value? As our Senior Implementation Project Manager
, you'll be at the heart of helping pharmaceutical companies successfully implement our platform and embed it into their ways of working. Your mix of project management expertise, customer empathy, and problem‑solving mindset will empower teams to maximise value, drive engagement, and foster continuous improvement across their organizations.

At Sky Cell, we're on a mission to revolutionise the pharmaceutical supply chain through cutting‑edge hardware, smart software, and tailored services. Our software platform empowers global pharma companies and logistics providers to assess transport risks, optimise packaging, and make data‑driven decisions that ensure life‑saving medicines reach patients safely and on time.

We're a fast‑growing, purpose‑driven scale‑up where you'll make an impact, feel empowered, and thrive in a diverse, innovative environment.

• 🌱 Purpose‑Driven Work:
  Make a real difference by contributing to a more sustainable future in global logistics and healthcare
• 🚀 Innovation at Heart:
  Work with cutting‑edge technology and be at the forefront of supply chain innovation
• 🌎 Stronger together:
  Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way
• 💡 Growth Opportunities:
  We believe in investing in our people - continuous learning and development are key pillars of Sky Cell
• 🏆 Award‑Winning Culture:
  Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well‑being

As Senior Implementation Project Manager
, your primary goal will be to ensure our customers are successful in implementing our solution and realising its full value within their organisations. You’ll focus on the onboarding and implementation phase, working closely with customers and internal teams to provide proactive support, anticipate needs, and continuously improve our processes and engagement approach. You will:

• Project Management:
  • Lead the end‑to‑end delivery, from project initiation through successful go‑live and continuous improvement phases
  • Lead and manage multiple customer implementation and onboarding projects at pharmaceutical manufacturers
  • Define project scopes, timelines, and milestones while coordinating with internal teams to ensure alignment with customer needs
  • Identify risks and develop mitigation strategies to keep projects on track
  • Communicate project progress, expectations, and updates effectively to stakeholders & ensure delivery of agreed deliverables
• Customer Engagement & Success:
  • Become an expert in the platform, understanding its features, capabilities, and best practices for customer use cases
  • Understand customer requirements to provide tailored implementation solutions and support their internal change management
  • Drive and support continuous improvement initiatives to enhance the customer experience and implementation efficiency
  • Guide customers in adopting industry and best practices, with a focus on long‑term value realisation and process optimisation
  • Monitor project progress, proactively manage risks and issues, and ensure projects stay on schedule and within scope
  • Define success metrics and consistently report on project performance and customer outcomes
• Cross‑Functional
  
  Collaboration:
  • Partner with the Customer Success, Sales, Product, and Marketing teams to align messaging, improve customer journeys, and drive greater value realisation across all touchpoints

• Master’s degree in Business, Supply Chain Management, Information Technology, or a related field preferred
• 8+ years of experience in software implementation, with a strong background in project management and customer‑facing delivery
• Demonstrated success leading technology implementations or managing IT operations in a consultancy or enterprise environment
• Familiarity with content or data management platforms
• Ability to demonstrate software solutions effectively and…