Executive Director, Digital Platform Products

Location: California

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
** Role Summary
** The
** Executive Director, Shared Platform Products
** owns the
** product strategy, roadmap, and adoption
** of the enterprise’s
** shared digital platforms
** that power multiple channels, journeys, and business domains.
This role ensures that foundational capabilities—such as
** identity, profile, content, search, messaging, chat, notifications, configuration, workflow, and experimentation**—are delivered as
** reusable, scalable, API-first products**, not one-off project solutions.
The ED is accountable for
** product-market fit internally**, driving adoption, standardization, and measurable business outcomes across Digital Experience, AI, Integrations, and Operations.
⸻    
** Core Platforms in Scope (Illustrative)
** Shared Platform Products typically include:  
• Identity & Access Platform (AuthN/AuthZ, consent, preferences)  
• Member / User Profile Platform  
• Content & Knowledge Platform  
• Search & Discovery Platform  
• Messaging, Chat & Notifications Platform  
• Conversational Platform (shared flows for chat, IVR, bots)  
• Workflow & Orchestration Platform  
• Configuration & Feature Management Platform  
• Experimentation, Personalization & A/B Platform  
• Developer Platform (SDKs, APIs, self-service tooling)    ⸻    
** Key Responsibilities*
* ** 1. Shared Platform Product Strategy*
* • Define the
** platform product vision and multi-year roadmap
** aligned to enterprise digital and AI strategy.  
• Clearly articulate
** what is a shared platform vs. domain-specific capability**.  
• Establish platform positioning as
** build once, consume everywhere**.  
• Balance innovation with stability and backward compatibility.
⸻    
** 2. Platform Product Ownership & Delivery*
* • Own
** end-to-end product accountability
** for shared platforms:  
• Product discovery and requirements  
• Roadmap prioritization  
• API and capability definition  
• Adoption and lifecycle management  
• Partner with engineering teams to deliver
** scalable, secure, reliable platform capabilities**.  
• Ensure platforms are
** consumer-grade for internal teams** (excellent DX).
⸻    
** 3. Adoption, Reuse & Value Realization*
* • Drive
** enterprise adoption
** of shared platforms across channels (web, mobile, chat, IVR, internal tools).  
• Reduce duplication by deprecating overlapping or bespoke solutions.  
• Define and track platform success metrics:  
• Adoption and reuse rate  
• Time-to-market reduction  
• Cost avoidance and savings  
• Experience consistency improvements  
• Actively manage
** platform migrations and decommissioning**.
⸻    
** 4. API-First & Platform Design*
* • Ensure all shared platforms are:  
• API-first and contract-driven  
• Event-enabled where appropriate  
• Secure, scalable, and extensible  
• Partner with Architecture to align with
** reference architectures and standards**.  
• Enable seamless integration with AI, agentic workflows, and external partners.
⸻    
** 5. Cross-Functional Leadership & Governance*
* • Serve as the
** product authority
** for shared platforms in enterprise planning and funding discussions.  
• Partner closely with:  
• Digital Experience (consumers of platforms)  
• Digital Platform Engineering (builders)  
• Architecture (standards and guardrails)  
• AI (agentic and intelligent use cases)  
• SRE & Security (reliability and compliance)  
• Establish
** lightweight governance
** for platform intake, prioritization, and roadmap alignment.
⸻    
** 6. Organization & Talent Leadership*
* • Build and lead a strong
** platform product management organization**.  
• Coach PMs on
** platform thinking vs feature delivery**.  
• Establish best practices for:  
• Platform road mapping  
• Internal customer engagement  
• API and capability documentation  
• Platform…