IT Support Engineer

Location:

Chesterfield / Hybrid Full-time, permanent About Superior Wellness

We’re the UK’s leading distribution business in our sector, operating at scale with our own bespoke business management software that supports the day-to-day running of the business.

Our systems cover everything from warehouse and inventory management, through sales, order processing, and finance operations. Like most real-world platforms, the software has evolved over time and now represents a mix of legacy Laravel code and more modern development approaches. We love automation and AI and are building a range of unique products and services to support the businesses growth.

We’re looking for a Software Engineer who enjoys working with real production systems, takes pride in understanding how software supports a business, and who likes improving systems incrementally rather than rewriting everything from scratch.

We are looking for a Graduate / Junior IT Support Engineer to provide first- and second-line IT support across the business. Reporting to the Chief Technology Officer, this is a hands-on role supporting both on-site teams in Chesterfield and remote employees across multiple countries.

You will play a key role in ensuring colleagues have the systems, tools, and technical support they need to work effectively. This role is ideal for someone early in their IT career who is keen to build broad experience across user support, infrastructure, and IT operations, with clear opportunities for development and progression.

• Provide first- and second-line support for IT issues, including hardware, software, and access queries
• Troubleshoot and resolve issues relating to:
  Laptops, desktops, and peripherals, Microsoft 365 (Azure AD, Outlook, Teams, One Drive, SharePoint), User accounts, logins, and permissions
• Escalate more complex issues to the IT Manager where required
• Build, configure, and deploy laptops and IT equipment for new starters
• Set up user accounts, email, system access, and permissions
• Support leaver processes, including account deactivation and equipment return

• Maintain accurate records of IT assets, including devices, peripherals, and licences
• Track equipment allocation, lifecycle, and usage
• Support hardware refresh and replacement programmes

• Assist with basic server and network maintenance tasks
• Support backups, updates, and routine system checks
• Monitor system performance and proactively report issue

• Create and maintain IT documentation and user guides
• Log incidents, service requests, and resolutions accurately
• Contribute to the continuous improvement of IT processes and standards

• Degree, apprenticeship, or equivalent experience in IT or a related field or
• 1–2 years’ experience in an IT support or service desk role
• Basic understanding of:
  Windows operating systems, Microsoft 365 / Azure AD, Computer hardware and peripherals, Print services
• Strong problem-solving skills with good attention to detail
• Clear communication skills and a customer-focused approach
• Experience using asset management tools or ticketing systems
• Basic exposure to networking or server environments
• Interest in developing into infrastructure, systems, or security roles
• Relevant IT certifications (or working towards them)
• Experience with Dev Ops or software development processes
• Experience using Jira and Service Desk tools

This role offers:

• Broad exposure to IT hardware, systems, and operational processes
• Clear progression opportunities into more senior or specialist IT roles
• Ongoing training and development, supported by the IT Manager

We are a values-driven business and look for team members who reflect our culture. All candidates must align with our company values:

• Discipline
  – We get things done efficiently and effectively
• Responsibility
  – We own the problems and solve them
• Consistency
  – We are better today than yesterday
• Trust
  – Delivering exceptional service beyond expectations
• Integrity
  – We do what we say we will
• Team
  – We work together, respect each other, be honest and…