Technical Support Engineer

Pay Rate

$22 - $27 (hourly estimate)

Insight Global is looking for a Technical Support Engineer to work at their client's site in Fountain Valley, CA. This person will be responsible for troubleshooting low/medium complexity customer (client employee) PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 10, 11, Office Suite, etc.). Basic complexity service desk support activities include, but are not limited to, data backup & migration, security administration, and password resets.

Occasionally, this person will be involved with PC lifecycle management, which includes new hire PC allocation and setup, as well as shipping PC to a remote user. Additionally, this person will assist with remote support tickets as necessary. They will develop expertise and practical knowledge of applications within the business environment. Act as a team member by providing information, analysis and recommendations to support the team.

This will be an onsite role with a typical work schedule of Monday-Friday, 8am-5pm (hour for lunch).

Compensation range: $/hr. Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 4+ years of experience in an enterprise technical support role
• Experience troubleshooting laptops/PCs (preferably HP) and Windows OS
• Experience in basic break/fix support (technical diagnosis and repair/exchange of defective hardware)
• Basic understanding of networking (how a PC connects to a network; how to troubleshoot)
• Experience troubleshooting software applications and supporting core Microsoft applications
• Excellent customer service and written/verbal communication

• Experience with Service Now (SNOW) ticketing system or similar
• Certifications (A+, Microsoft, etc.)
• Experience with PC Lifecycle Management

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.