IT Operations Supervisor

Description

Job Title: IT Operations Supervisor

Department: Information Technology

Reports To: VP, Information Technology

FLSA Status: Exempt

Travel: Up to 20%

The IT Operations Supervisor role is responsible for providing professional and technical support for the Company in the following areas: basic system administration, network administration, and cloud administration. This position involves system administration for workstations, servers, and various network and infrastructure devices, encompassing installation/imaging, patching, maintenance, and troubleshooting of systems on the required Operating System.

• Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds company wide objectives.
• Provide comprehensive help desk administration, assisting end‑users across all company locations with day‑to‑day technical issues and inquiries.
• Ensure all servers, workstations, and various network and infrastructure devices follow security and compliance requirements; perform configuration changes; conduct log analysis; and assist in system hardening and endpoint security compliance.
• Deploy, manage, maintain, and troubleshoot systems in the following environments: software distribution and management tools, directory structure management, virtualization infrastructure, storage arrays, endpoint security servers, and databases. Manage, maintain, and troubleshoot network systems, servers, and devices; provide end‑user support and technical assistance for software and equipment. Work with third‑party services, vendors, and Information Technology (IT) team members to deliver effective support services;
  
  assist in creating new user accounts and providing training.
• Take ownership of the onboarding, offboarding, and employee change request processes for the IT department.
• Create new user accounts including Active Directory and Phone/Voicemail setup.
• Administer Microsoft (MS) Windows Server and Active Directory (AD) environments; design, plan, and maintain local area network/wide area network infrastructure.
• Support phone systems and maintain orderly documentation; generate reports for management to track system performance.
• Manage software licenses and backup systems to ensure data integrity and compliance.
• Maintain workstation hardware and software to ensure smooth operations.
• Address network, systems, help desk, and software issues promptly, seeking assistance from other IT members when needed. Support the audit process and implement audit report recommendations.
• Administer and support Altor SharePoint sites.
• Be available on‑call 24/7 for IT support as needed.
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Computer Information Systems or Computer Engineering from accredited college/university or equivalent combination of training and experience.
• At least 2 years of leadership experience is preferred.
• At least 5 years of experience in Systems Administration.
• Ability to travel to sites for support or project deployment, as needed.

To perform this job successfully, an individual should be proficient with Microsoft Office -- MS Word, Excel, PowerPoint.

Must possess expert knowledge in computer networking and IT hardware management including but not limited to routers, switches, access points, wired and wireless connections, LAN, WAN etc.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment.
  
  COMPETENCIES:
  
  Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization, and Learning Agility.
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that…