Application Administrator Associate

Job Summary

Responsible for the technical configuration and administration of system, utility, database, and application software technology used within the IT organization. Acts as the liaison between the hardware systems engineering staff and applications staff to properly configure operating system and middleware software needed for the proper running of any business application or utility.

• Maintains overall system environment including monitoring and tuning of performance and capacity.
• Creates and maintains documents and diagrams depicting system architecture, processes, and related IT functions.
• Coordinates work with vendor and internal engineering groups on hardware troubleshooting and component replacements.
• Provides general support and troubleshooting on assigned software systems and their integration into the infrastructure environments.
• Provides support for any software utilities as needed within assigned system environments.
• Assists in the evaluation of new software packages related to assigned duties and makes recommendations to management pertaining to acquisition and use.
• Assists with disaster recovery preparedness and testing of applicable technology.
• Analyzes, troubleshoots, and documents issues with application lifecycle management systems and other third‑party applications used in support of application development to determine root causes.
• Collaborates with team members to develop and implement processes and procedures for application lifecycle management tools and other third‑party applications used in support of application development and responsible for keeping documentation and architectural diagrams current.
• Directly supports software development teams for application lifecycle management tool needs and instructs end users in the use of application lifecycle management tools and processes.
• Performing, assisting, and coordinating extract, transform, load ("ETL") Administration to support data transfer from Epic and into downstream reporting tools in the Cogito suite, as well as to Databricks or other DBMS platforms.
• Performing, assisting, and coordinating validations of data integrity within Epic Cogito products (Clarity, Caboodle, Slicer Dicer, SSAS Cubes, etc).
• 24x7 On‑call responsibilities for any of these in‑scope descriptors of work expectations (e.g. Clarity, Caboodle, Cubes, ODIN, Databricks, etc).
• Staying current with Epic release documentation and identifying gaps in current process; communicating that gap with lead/manager, and completing, timely, vendor required changes as needed to stay operational and in compliance with vendor.
• Communicating any successes, struggles, challenges, or change requests with lead/manager in a timely fashion before escalations would be needed.
• Coordinating and collaborating with our organization’s dba/server/networking group to satisfy approved project work.
• Implementing new or updating existing servers, applications, processes, modules, and or queries from direction of lead/manager.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

* Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

• Education:
  
  High School Diploma or Equivalent (GED) – Required
• Experience:
  
  Minimum of 5 years – Relevant experience – Required
• Certification(s) and License(s):

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS:
We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE:
We treasure colleagues who humbly strive for excellence.

LEARNING:
We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION:
We constantly seek new and better ways to care for our patients, our members, our community and the nation.

SAFETY:…