IT Operations Supervisor

Job Title: IT Operations Supervisor

Department: Information Technology

Reports To: VP, Information Technology

FLSA Status: Exempt

Travel: Up to 20%

The IT Operations Supervisor role is responsible for providing professional and technical support for the Company in basic system administration, network administration, and cloud administration. This position involves system administration for workstations, servers, and various network and infrastructure devices, encompassing installation/imaging, patching, maintenance, and troubleshooting of systems on the required Operating System.

• Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds company wide objectives.
• Provide comprehensive help desk administration, assisting end-users across all company locations with day-to-day technical issues and inquiries.
• Ensure all servers, workstations, and various network and infrastructure devices follow security and compliance requirements; perform configuration changes; conduct log analysis; and assist in system hardening and endpoint security compliance.
• Deploy, manage, maintain, and troubleshoot systems in software distribution and management tools, directory structure management, virtualization infrastructure, storage arrays, endpoint security servers, and databases. Manage, maintain, and troubleshoot network systems, servers, and devices; provide end-user support and technical assistance for software and equipment. Work with third‑party services, vendors, and IT team members to deliver effective support services; assist in creating new user accounts and providing training.
• Take ownership of the onboarding, offboarding, and employee change request processes for the IT department.
• Create new user accounts including Active Directory and Phone/Voicemail setup.
• Administer Microsoft Windows Server and Active Directory environments; design, plan, and maintain local area network/wide area network infrastructure.
• Support phone systems and maintain orderly documentation; generate reports for management to track system performance.
• Manage software licenses and backup systems to ensure data integrity and compliance.
• Maintain workstation hardware and software to ensure smooth operations.
• Address network, systems, help desk, and software issues promptly, seeking assistance from other IT members when needed. Support the audit process and implement audit report recommendations.
• Administer and support Altor SharePoint sites.
• Be available on‑call 24/7 for IT support as needed.
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Computer Information Systems or Computer Engineering from an accredited college/university or equivalent combination of training and experience.
• At least 2 years of leadership experience is preferred.
• At least 5 years of experience in Systems Administration.
• Ability to travel to sites for support or project deployment, as needed.

Proficiency with Microsoft Office (MS Word, Excel, PowerPoint) is required. Must possess expert knowledge in computer networking and IT hardware management including routers, switches, access points, wired and wireless connections, LAN, WAN, etc.

• Accountability — full responsibility for actions and outcomes, ensuring transparency and trust with stakeholders, customers, associates, and the environment.
  
  Competencies:
  
  Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization, and Learning Agility.
• Innovation — champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform the industry and exceed expectations.
  
  Competencies:
  
  Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, Collaboration & Teamwork.
• Integrity — uphold the highest ethical standards of honesty, transparency, and ethical behavior in every…