Application Support Supervisor

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Application Support Supervisor

Job Title: Application Support Supervisor

Department: Information Technology

Reports To: VP, Information Technology

FLSA Status: Exempt

Travel: 10%

The Application Support Supervisor role is responsible for leading and driving initiatives related to Altor’s financial and business systems, including the Company’s ERP, Net Suite. Additionally, this role is responsible for the development, implementation, delivery, maintenance, continuity, and support of Net Suite, ensuring that all users are well-trained and equipped with the knowledge to effectively utilize the system to its fullest potential.

The Application Support Supervisor will work closely with cross-functional teams to maintain connectors with other software used in the organization. The ideal candidate for this role is a dynamic and motivated individual who can collaborate with internal stakeholders, external consultants, and other teams to understand requirements and translate them into actionable steps.

• Provide leadership, development, and oversight of assigned staff to develop a high performing team that consistently exceeds company wide objectives.
• Oversee the maintenance and daily management of business applications, providing general system administration.
• Prioritize and independently execute activities based on tickets and support requests.
• Collaborate with 3rd party services, IT team members, and internal stakeholders to manage system configuration, integration across systems, data migration and user role set up and maintenance.
• Maintain up-to-date knowledge of business application functionality, industry trends, technologies, and best practices.
• Develop, run, distribute, implement, and support in-depth dashboards, searches, and operational reports to Altor functional leaders.
• Manage custom fields, forms, records, lists, and workflows to meet business requirements, including User Acceptance Testing tasks.
• Build, implement, and maintain proper system permissions access for all user roles.
• Ensure system configuration, data integrity, and adherence to all system-related policies and procedures.
• Provide front-line support for all users, addressing Net Suite, data maintenance, roles and authorizations, and other business application-related inquiries.
• Design and implement integration strategies for seamless data flow between applications and systems and troubleshoot any data integration issues.
• Perform ETL (Extract, Transform, Load) of data across systems, conduct data validation checks to ensure accurate and complete data integration that is in accordance with quality assurance processes.
• Ensure compliance with data governance policies and security standards for Net Suite.
• Support the audit process and implement audit report recommendations.
• Create customizations, scripting, and workflows for Net Suite, working with vendors as needed.
• Document integration processes, data flows, customizations and transformation rules for future reference.
• Monitor integration processes, identify areas for improvement, and implement performance optimizations.
• Serve as the primary point of contact for Net Suite support and all 3rd party integration partners.
• Collaborate and partner with internal stakeholders to ensure that the design and functionality of the Enterprise Resource Planning (ERP) system is driving value and efficiency for the organization.
• Review Net Suite upgrades to assess their impact on processes, configurations, and customizations.
• Analyze complex problems and leverage Net Suite capabilities to provide effective solutions.
• Be available on-call 24/7 for system support as needed.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree with a technical or business management major from an accredited college/university, or equivalent combination…