IT Support Specialist

Location: California

IT Support Specialist page is loaded## IT Support Specialist locations:
Solitude, UTtime type:
Full time posted on:
Posted Yesterday job requisition :
JR129139

Year Round We support a sprawling infrastructure including RFID guest entry gates, multiple Points-of-Sale (POS) software and hardware, end-user workstations, wired and wireless networks, digital signage, mobile devices, high-convergence virtualization and much more. This position serves all aspects of the resort’s technical needs. While your primary focus will be supporting co-workers, hardware, resolving issues that may impact guest experience, and operational excellence, you will have the opportunity to contribute to projects that will shape the future of the resort.
** ESSENTIAL DUTIES**
* ** Technical Support:
** Triage Helpdesk tickets efficiently and accurately while maintaining detailed documentation. Support, repair, configure, and upgrade Windows, Mac, Android, iOS, and Linux devices.
* ** Infrastructure Management:
** Move, install, and re-configure hardware including workstations, printers, and network switches with a focus on organized cable management.
* ** On-Mountain Operations:
** Perform on-mountain repairs and hardware installation in varying weather conditions including but not limited to RFID guest entry gates which include network, hardware, and software configuration.
* ** User Management:
** Efficient onboarding and offboarding of the many systems we support, manage device and application deployment, and support continued education of end-users.
* ** Network Support:
** Perform low voltage wiring, testing and repair, including network cable termination, POTS management, and occasional fiber splicing.
* ** Problem Solving:
** Troubleshoot root cause(s) of hardware and software failures to prevent recurrence.
* ** Communication:
** Collaborate with IT staff at other Alterra resorts and communicate technical information effectively to non-technical departments via phone, Teams, and email. Develop documentation that will contribute to the future success of Solitude and Alterra as a whole.
* ** Availability:
** Must participate in on-call rotation, work weekends and holidays.
** COMPETENCIES & SKILLS**
* ** Enterprise Computing:
** Demonstrated knowledge of managing Windows PC in an Active Directory domain environment, including system deployment/imaging.
* ** Mobile Device Management:
** Support device Apple and Android device enrollment and application management via Intune, Apple Business Manager and JAMF.
* ** Network Fundamentals:
** Knowledge of infrastructure concepts including enterprise Wi-Fi, Point-To-Point, Cisco switching and routing, fiber optics, and ethernet cabling.
* ** Microsoft Stack:
** Understanding of Microsoft 365 Suite including but not limited to Teams, SharePoint/One Drive, Outlook, Groups.
* ** Server/Data Center:
** Experience supporting datacenter hardware including racking, cabling, distribution frames and power.
* ** Customer Service:
** Exemplary service skills with a demonstration of compassion and patience for end-users.
* ** Guest Facing:
** Interact positively with guests, while in uniform/dress code and wearing a name tag, who are requesting information about the resort.
* ** Self-Management:
** Ability to work solo, self-prioritize, self-start projects, know when to ask for help, and can work positively in a team setting.
** EDUCATION & EXPERIENCE
*** 2-year degree in a technical field, or equivalent work experience.
* CompTIA A+ and/or Network+ certification.
** PHYSICAL REQUIREMENTS & WORKING CONDITIONS**
* ** Ski/Snowboard Ability:*
* ** Required.
** Must be able to ski/snowboard intermediate runs in varying conditions while carrying a backpack weighing up to 30 lbs.
* ** Environment:
** Exposure harsh winter weather, snow, and direct sunlight, as well as confined spaces such as network closets and heights while climbing roofs or working on a ladder.
* ** Travel:
** Must understand the logistics of traveling in Big Cottonwood Canyon, including UDOT traction laws and potential road closures/delays.
* ** Lifting:
** Ability to lift and carry up to 60 lbs including but not limited to servers, UPS units, cabling spools, RFID…