IT Helpdesk Desktop Support Supervisor

Introduction At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group. Overview

Dobbs Truck Group operates 25 commercial truck dealerships representing some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino. Dealership locations include Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

General Job Description

The Help Desk Supervisor provides leadership, direction, and oversight to the Help Desk team while ensuring efficient, high-quality technical support for all operational and production employees. This role is responsible for guiding the daily activities of the Help Desk, prioritizing and triaging issues, and ensuring timely resolution of requests that impact business operations.

The Supervisor serves as an escalation point and subject-matter resource for end-user support, business systems, and technology services. This position requires the ability to exercise independent judgment and discretion in addressing complex or time-sensitive issues, while fostering a positive customer service experience for employees, partners, and customers.

In addition to supervisory responsibilities, the role includes hands‑on support for the installation, configuration, maintenance, and troubleshooting of computer hardware, software, applications, and related environments. The Supervisor is expected to provide technical guidance to the Help Desk team and ensure system users receive consistent, reliable, and professional support.

The duties listed below are intended to illustrate the types of work typically performed. The omission of specific duties does not preclude the assignment of similar or related tasks that are logical and appropriate for the role.

Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position‑specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment built on trust, respect, and professional collaboration.
• Engage in regular discussions with direct leadership to align on performance objectives, team goals, and opportunities for improvement.
• Suggest and support operational efficiencies, process improvements, and innovative approaches to enhance service delivery.
• Promote continuous improvement and embrace change in support of company growth and evolving business needs.
• Mentor others constructively and unselfishly, fostering a culture of knowledge sharing and team development.
• Recognize and give credit to others for their contributions and successes.

Company Loyal Policies and Work Ethic

• Adhere to all policies outlined in the Employee Handbook and comply with the Company’s Employee Conduct Policy.
• Support management decisions and organizational goals through professional conduct and positive engagement.
• Remain open and receptive to new ideas, technologies, and processes regardless of their source.
• Make prudent decisions rooted in the best interests of the Company and its long‑term success.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this role, the employee is regularly required to sit, communicate, and use hands to operate computers, tools, and equipment. The employee is occasionally required to stand, walk, bend, reach, climb stairs, balance, kneel, crouch, or crawl to access equipment, cabling, or workspace areas. The employee must occasionally lift and move equipment or materials weighing up to 50 pounds.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth…