IT Helpdesk Specialist

Provides technical support to users, resolving issues related to hardware, software, and network systems. The first point of contact for users seeking assistance and are responsible for diagnosing, troubleshooting, and resolving basic technical problems, often via phone, email, or in-person.

Will also document issues, elevate complex problems, and provide guidance to users on using IT systems.

• Implement, install, configure, troubleshoot, and evaluate existing and new Windows workstation operating systems
• Automate systems tasks using popular scripting languages
• Create and maintain system documentation and inventory
• Research and recommend new technologies to improve system performance
• Work collaboratively on an IT helpdesk team
• Maintain and patch workstations for the latest releases and security updates

• Knowledge of common protocols such as SSL, HTTP/S, DNS, SMTP, IPSec and others.
• Very strong understanding of Windows workstations
• Knowledge on creating and automating silent installs of software for workstations
• Knowledge of workstation build processes, procedures, and technologies such as MDT and Windows Autopilot
• Knowledge of Power Shell scripting a plus.
• Knowledge of Azure, Entra, Microsoft 365 ecosystem.
• Knowledge of Active Directory and DNS
• Knowledge of networked printers and printer management
• Excellent technical communication skills to convey to end users effectively both verbally and in writing.
• Ability to exercise good, independent judgement in the performance of duties.
• Ability to work independently and as a team member.