Customer Success Manager

BENEFITS: Averro Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, PTO, paid holidays, and legal insurance.

ROLE & RESPONSIBILITIES

We are seeking a Customer Success Account Manager for Averro’s Technology Solutions practice, which would be a great opportunity for someone passionate about human-centric digital transformation looking to further their career in Managed Services, Cybersecurity, and AI-driven innovation.

Job Overview

At Averro, we don’t just fill roles or manage tickets—we help our clients achieve their “moonshots.” As a business “supergroup,” we’ve combined the strengths of four industry leaders to provide holistic Managed Services, Cybersecurity, and AI-driven innovation.

We are looking for a Customer Success Account Manager who is ready to move beyond “account management” and become a strategic catalyst for our clients’ growth. If you thrive in a high-touch, high-quality service environment and are driven by delivering meaningful business outcomes, this role is for you.

The Mission

As our Customer Success Account Manager, you are the face of Averro’s Technology Solutions. You will act as a trusted advisor to a diverse portfolio of clients—ranging from high-growth startups to global enterprises—ensuring our technical expertise aligns perfectly with their business vision. You’ll bridge the gap between complex engineering and real-world impact, turning service delivery into a competitive advantage.

|What You’ll Do

• Champion the Client Journey:
Act as the strategic lead for your portfolio, becoming an essential partner in clients’ long-term success.

• Master the Metrics:
Monitor NPS and CSAT with precision, proactively identifying risks and converting challenges into opportunities.

• Deliver the “Averro Edge”:
Lead impactful Quarterly Business Reviews (QBRs) that roadmap the future by integrating AI assessments, cloud enablement, and modern workplace security.

• Collaborate for Impact:
Partner with Service Desk and Engineering teams to ensure delivery is consistent, predictable, and transformative.

ESSENTIAL QUALIFICATIONS

Who You Are

• The Tech-Savvy Strategist: 3–5 years of experience in Customer Success or IT Service Delivery, with comfort discussing Azure, Microsoft 365, and Cybersecurity solutions.

• The Relationship Architect:
Proven ability to build trust, manage executive conversations, and collaborate seamlessly with technical teams.

• The Growth Mindset:
Naturally curious, adaptable, and committed to staying ahead in an evolving technology landscape.

• The Outcome Owner:
Driven by accountability for client sentiment with a strong Client-First mindset.

BONUS QUALIFICATIONS

• Experience supporting Managed Services, Cybersecurity, or Cloud Transformation initiatives.

• Familiarity with AI-driven innovation, modern workplace solutions, or advanced service delivery strategies.

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos:
Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion,

sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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