Help Desk Technician

Après Nail has innovated the nail market as the creator of Gel X. Our mission is to improve nail industry standards and the lives of nail artists by providing innovative products that help both them and their services thrive. Our nails are seen everywhere, from the Met Gala to the Oscars to your local nail salon. The Gel X revolution is real, and we're looking for our next great team member!

The Help Desk Technician is responsible for providing first‑line technical support to employees, troubleshooting basic hardware, software, and network issues to ensure smooth operation of IT systems. This role involves responding to support requests, maintaining IT documentation, assisting with system updates, and facilitating end‑user training. The help Desk Technician plays a crucial role in maintaining an efficient and secure IT environment while delivering excellent customer service.

• Provide hands‑on technical support to employees, resolving basic hardware, software, and networking connectivity issues via phone, email, and in person.
• Install approved software for employees and assist with resolving basic software‑related errors.
• Manage incoming helpdesk tickets, ensuring timely responses, thorough documentation, and following up to ensure issues are fully resolved.
• Troubleshoot and resolve common issues with printers, scanners, and other peripheral devices.
• Support and troubleshoot conference room setups, video conferencing tools, and other meeting technology.
• Keep our IT documentation up to date, from how‑to guides to troubleshooting steps, so everyone has access to helpful resources.
• Setting up new employee workstations, including installing software and ensuring everything is ready for them to get started.
• Share your knowledge! Help train employees on common IT issues, security practices, and how to use their systems effectively.
• Keep track of IT equipment and software licenses to ensure we’re always in the loop.
• Escalate complex technical problems to Tier 2 or Tier 3 support teams while documenting initial troubleshooting steps.
• Provide great customer service, focusing on user satisfaction, and keeping communication clear and helpful.

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience.
• 0‑2 years of experience in relevant fields.
• Basic understanding of computer systems, networking, and IT infrastructure.
• Technical proficiency in basic computer skills, popular operating systems and employer‑specific hardware and software
• Proficiency in troubleshooting hardware and software issues.
• Good communication and interpersonal skills.
• Ability to work well in a team and independently.
• Strong problem‑solving skills and attention to detail.
• Eagerness to learn and adapt to new technologies is important.