Technology Support Specialist II or III

Apply now Job no: 554160
Work type: Staff
Location: Humboldt
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology, On-site (work in-person at business location), Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Close Date: 03/05/26

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands‑on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands‑on learning, inspired teaching, ground‑breaking research, and thought‑provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down‑to‑earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

Job #554160 Technology Support Specialist, Technology Support Specialist II or III,

CSU Classification Range: $5,787 – $8,430 (Step 1
- Step 20)

Anticipated Hiring Range: $5,787- $6,389 (Step 1 – Step
6)

CSU Classification Range: $6,492 - $9,458 (Step 1 – Step 20),

Anticipated Hiring Range: $6,492 - $7,168 (Step 1-6).

Final salary placement is commensurate with experience, internal equity, and budget considerations.

This is a temporary, full‑time, benefited, non‑exempt, 12‑month pay plan in the Information Technology Services Department. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre‑tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 15 paid holidays per year.

Additional benefits information can be found at https://(Use the "Apply for this Job" box below)..

The Technology Support Specialist provides advanced technical support to faculty, staff, and students to ensure effective and secure use of campus technology resources. The position supports computing equipment and software in labs, classrooms, offices, and conference rooms, serving as a direct customer interface in a complex computing environment. It guides users in existing and emerging technologies, manages multiple priorities with accountability for results, and delivers efficient, effective customer service tailored to diverse end users and business practices.

The role designs, maintains, documents, and recommends technology upgrades, applying advanced expertise to ensure seamless integration and alignment with campus technology objectives. Working in a high‑volume support setting, the specialist maintains organized workflows, collaborates with ITS colleagues and campus partners, and promotes a customer centered service approach grounded in professionalism, clear communication, support for Diversity, Equity, and Inclusion, student success, reliable service delivery, and continuous improvement.

TSS II – 40%

• Provide technical support to faculty, staff, and students through multiple channels including in‑person, phone, email, virtual, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, networking, and security issues for computers, laptops, printers, mobile devices, and other technology equipment.
• Support classroom and lab technology including projectors, cameras, microphones, speakers, document cameras, and other AV and HyFlex systems.
• Perform and coordinate repairs and replacements of computing and AV equipment.
• Escalate complex technical issues to…