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ServiceNow Platform Manager
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-02-28
Listing for:
The Carrera Agency
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
We're seeking a hands‑on, outcome-driven Service Now & Moveworks
Platform Lead to own the strategy, architecture, and delivery of our Service Now and Moveworks AI ecosystem. This is a high‑visibility leadership role—not a ticket‑driven admin position. You will be responsible for driving platform scale, reliability, and an AI‑first service transformation across the enterprise.
- Location:
Remote from the United States, supporting Pacific Time Zone hours - Duration: 6+ month W2 consulting role, potential for extension and or conversion to full‑time employee
- Compensation: market rate; we expect a qualified candidate to earn $75/hr W2 or higher, depending on skills and experience, plus benefits.
- Please Note - no Corp to Corp, Third parties
- Strategic Roadmap & Governance: Own the end‑to‑end vision for Service Now and Moveworks. Establish standards, manage technical debt, and align platform capabilities with IT, HR, and Digital Transformation goals.
- Full‑Stack Service Now Delivery: Lead the architecture and design for ITSM, ITOM (Discovery, CMDB, AIOps), and HRSD
. Ensure a mature CMDB, high data quality, and a robust release management strategy. - AI & Automation Leadership: Drive the Moveworks deployment and "Agentic AI" workflows. Focus on measurable outcomes: ticket deflection, self‑healing systems, and closed‑loop remediation.
- Enterprise Integration: Define API and event‑driven standards to ensure seamless data exchange between Service Now, Moveworks, IAM, HRIS, and monitoring tools.
- Operational Excellence: Define and track KPIs (MTTR, automation ROI, user experience). Manage vendor relationships (Service Now/Moveworks) and oversee implementation partners.
- Team Mentorship: Lead a team of engineers and developers, building internal capability and establishing reusable development frameworks.
- 10+ years in enterprise IT platforms; 5+ years leading Service Now delivery at scale.
- Deep Technical Expertise: Hands‑on experience with ITSM, ITOM (Discovery/Service Mapping), and HRSD.
- AI Proficiency: Proven experience with Moveworks or similar conversational AI/Agentic workflow platforms.
- Architectural Mindset: Ability to design platform governance models and handle large‑scale upgrades.
- Outcome‑Oriented: Proven ability to reduce ticket volumes through automation and AI‑driven service models.
- Service Now CSA, CIS (ITSM/ITOM/HRSD), or Certified Technical Architect.
- Experience with GenAI/LLM enterprise automation and AIOps.
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