Voice Network Systems Support Analyst III

Overview

The Innovation and Technology Department is accepting applications for the Voice Network Systems Support Analyst III for the Telecommunication Services Division. The position will be responsible for maintaining the County's telecommunications networks. This is an advanced working level of the Systems Support Analyst series. Incumbents in this position will analyze, evaluate, test, recommend, customize, and provide technical support for network hardware and software products.

Incumbents will install and implement unified communication hardware and software; analyze Cisco network hardware and software historical data and traffic patterns to improve voice network performance; design network topology and work with staff to implement; develop and implement dialing and network routing strategy for the County's unified communication platform. Incumbents in this position will execute VoIP network troubleshooting, implement system upgrades;

perform strategic planning and tactical disaster recovery. Incumbents will prepare and submit reports as required by management, analyze service levels, network capacity utilization, implement network and software changes/upgrades, and analyze Customer requirements and submit job quote requests to vendors. Incumbents will evaluate vendor quote requests for accuracy and submit to management for purchase approval, evaluate licensing needs and compliancy within Cisco and associated systems as well as train coworkers and subordinates on new and existing technologies.

Official title is Systems Support Analyst III. For a comprehensive list of duties, refer to the job description for Systems Support Analyst III.

EXCELLENT BENEFITS!

To review the job-specific benefits, refer to the following documents:

• Summary of Benefits
• Memoranda of Understanding (MOU)

• Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam prior to employment.
• Availability: Incumbents are subject to 24-hour call-back, evening, and weekend work.
• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

• REQUIRED
  
  EDUCATION:
  
  Thirty (30) semester (45 quarter) units of college-level qualifying coursework in telecommunications, electronic or information technology, computer science, public or business administration, or a closely related field. Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college-level education) are acceptable.
• REQUIRED EXPERIENCE: Three (3) years of full-time equivalent work experience within the last five (5) years with Cisco VoIP networks, including responsibility for installation, maintenance, repair, and/or upgrades.
• Education Substitution: An additional one (1) year of qualifying experience within the last five (5) years may be substituted for education.

Experience and knowledge in Telephony and Data Infrastructures, Networking, Cisco UCS servers, VMware, UCM and Unity Connection. Strong problem solving and analytic skills are highly desirable. The ideal candidate will demonstrate strong interpersonal, customer service and communication skills, a team player with the ability to achieve goals through influence, collaboration, and cooperation.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email.

We recommend that you save and/or print these for your records.

Please note:

if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

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