Helix - Principal Product Manager - Agent Marketplace

Description and Requirements

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Principal Product Manager - Agent Marketplace

At BMC Helix, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform into specialized AI at scale and reset the limits of IT. The AI landscape has gone through incredible changes from 2015. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems.

We work with some of the world’s largest organizations to empower IT, HR Managers, Dev Ops engineers, financial experts, product creators, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built?

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Own the end‑to‑end vision, strategy, and roadmap for the expert‑contributor product ecosystem, ensuring long‑term marketplace health, scalability, and value creation.
• Lead product strategy for a dynamic, multi‑sided marketplace, balancing supply and demand, improving operational efficiency, and driving high‑quality user outcomes.
• Build and optimize core marketplace features through structured experimentation, improving matching efficiency, fulfillment quality, conversion, retention, and unit economics.
• Develop a deep understanding of contributor and customer behaviors to refine pricing, incentives, quality frameworks, and engagement mechanisms.
• Partner cross‑functionally with Operations, R&D, Support, and GTM teams to continuously improve marketplace dynamics and align product decisions with organizational goals.
• Define, monitor, and act on critical marketplace KPIs to guide prioritization, diagnose friction, and identify opportunities for growth and efficiency.
• Champion scalable systems, workflows, and product experiences that maintain reliability and quality as the marketplace grows in volume and complexity.
• Advocate for exceptional user experience across both sides of the marketplace, ensuring intuitive, trustworthy, and high‑performing product interactions.
• Influence senior stakeholders and cross‑functional leaders, driving alignment on strategy, trade‑offs, and execution across the broader product ecosystem.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 10+ years of experience as a Product Manager
• Experience building products for the gig economy, focused on supply-side onboarding, lifecycle management, user experience, quality, and other aspects
• Strong SaaS UI/UX design sense and product-building experience
• Experience working closely with enterprise customers and channel partners in the enterprise software industry
• Demonstrated ability to hire, develop, and lead world-class product teams from the ground up
• Educational background in computer science or related engineering practice

Preferred Qualifications:

• 4+ years of experience in working on marketplace, logistics, supply/demand, or growth systems.
• Experience from a marketplace or platform-based organization
• Strong analytical and problem-solving skills, with experience in…