Principal Software Engineer, Research Systems

Principal Software Engineer – Research Systems Key Responsibilities

• Recognized as a subject matter expert for Dotmatics project pages and associated research workflows.
• Operates independently with minimal direction, owning outcomes for user satisfaction and system effectiveness.
• Impact measured by quality of scientific enablement, user adoption, system reliability, and service responsiveness.
• Serves as a bridge between scientists, IT, and platform teams, ensuring research systems evolve in a controlled, user‑centered manner.

• Own the design, creation, configuration, and ongoing maintenance of Dotmatics project pages in close collaboration with scientists and research stakeholders.
• Work directly with scientific users to identify appropriate data, metadata, and structures required to support project goals, ensuring usability, consistency, and scientific relevance.
• Translate scientific workflows and requirements into well‑structured Dotmatics project pages that support data capture, analysis, and decision‑making.
• Continuously improve existing project pages based on user feedback, evolving scientific needs, and platform capabilities.

• Act as a primary point of contact for scientific users, providing responsive, high‑quality customer service in support of Dotmatics and related research systems.
• Respond to email enquiries from users, including troubleshooting issues, answering questions, and providing guidance on best practices.
• Proactively communicate system status, planned changes, incidents, and resolutions to users in a clear, professional, and timely manner.
• Build strong working relationships with scientists, informatics partners, and operational teams.

• Develop and deliver training for bespoke logistics and research systems, including Dotmatics‑related workflows and integrations.
• Create and maintain training materials such as user guides, walkthroughs, and onboarding documentation.
• Provide hands‑on support during onboarding of new users, projects, or capabilities.

• Liaise closely with IT and platform teams on Dotmatics implementation, configuration, upgrades, and validation activities.
• Support implementation and upgrade projects, including user acceptance testing, regression testing, and coordination of user communications.
• Help identify risks, dependencies, and user impacts associated with system changes and upgrades.

• Use Jira to log, track, prioritize, and manage user requests, enhancements, defects, and operational tasks.
• Ensure timely updates to Jira tickets.
• Use Confluence to build, maintain, and curate documentation including system/project page documentation, user guides/FAQs, training materials, and operational/support procedures.
• Promote consistent documentation standards.

• Bachelor’s degree and 8+ years relevant experience; OR
• Master’s degree and 6+ years relevant experience; OR
• PhD and 2+ years relevant experience.

• 8+ years supporting, configuring, or developing research/scientific/enterprise software systems.
• Experience working directly with scientists/research users to gather requirements and support real‑world scientific workflows.
• Strong hands‑on experience with Dotmatics or similar scientific data/ELN/informatics platforms.
• Proven ability to deliver excellent customer service and operational support in a technical environment.
• Experience using Jira and Confluence.
• Strong written and verbal communication skills; ability to explain technical concepts to non‑technical users.

• Experience supporting bespoke logistics or laboratory systems in a research or regulated environment.
• Familiarity with GLP, data integrity, audit readiness, or validation concepts.
• Experience supporting system implementations, upgrades, and platform transitions.
• Ability to balance multiple concurrent requests while maintaining high service quality.
• Track record of building trusted partnerships with scientific and operational stakeholders.

• Create Inclusion.
• Develop Talent (coach and provide feedback/insight).
• Empower Teams (align goals and hold teams accountable).

• Salary range: $ – $.
• May be eligible for discretionary annual bonus and discretionary stock‑based long‑term incentives (eligibility may vary).
• Paid time off and benefits package including company‑sponsored medical, dental, vision, and life insurance.

• Apply via the Internal Career Opportunities portal in Workday.