Technical Customer Support Engineer, Tier 2 - West Cost; Second shift

Technical Customer Support Engineer, Tier 2 – West Cost (Second shift)

California

Full-time

Departments:
Customer Support

At UVeye, we’re on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world’s first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Car Max, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We’re looking for a Technical Customer Support Engineer Tier II to join our Support team. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.

This position includes working on the second shift, hours 2:00 pm – 10:00 pm PST

• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations to ensure proper setup and operation
• Troubleshoot and resolve customer technical issues related to machine performance and software
• Monitor, maintain, and update systems to ensure continuous product functionality
• Prepare detailed documentation and reports on installation and calibration activities
• Act as a technical point of contact for clients during installation, calibration, and troubleshooting
• Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
• Ensure effective incident management by tracking and resolving technical issues promptly

• 3+ years of experience in Tier II support, systems administration, or QA engineering
• Bachelor’s degree in Computer Science or a related field
• Proficiency with Linux, Docker, and Kubernetes
• Strong troubleshooting skills across hardware and software domains
• Hands-on experience with hardware setup, installation, and calibration
• Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
• Team-oriented with a customer-first mindset
• Experience with cloud platforms like AWS, Azure, or GCP
• Familiarity with networking equipment (switches, routers, firewalls, load balancers)
• Comfortable using tools like Zendesk, JIRA, and Confluence
• Able to work independently and manage multiple priorities under pressure
• Ability and willingness to work on second shift – hours 2:00 pm – 10:00 pm PST

• Experience working in startup environments
• Proficiency in scripting (Bash, Python)
• Experience with deployment and automation tools such as Terraform and Helm

This role may involve on-site or field-based activities. Depending on the position, tasks may include extended periods of sitting, standing, or walking; working in and around vehicle service areas, rental facilities, dealerships, manufacturing sites, or warehouse environments; and performing occasional manual tasks such as lifting or carrying up to 40 lbs, bending, or reaching. The role may also require travel, working in varying environmental conditions, and the use of personal protective equipment (PPE) when appropriate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Company 401k Match.
• Career growth as we scale across the US.

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements.…