Technical Support Engineer – Entertainment Lighting & Control Systems

Are you the person everyone calls when a lighting or control system goes down? Do you enjoy troubleshooting, solving technical challenges, and working with advanced entertainment technology systems?

We are seeking a Technical Support Engineer to support entertainment and architectural lighting control systems across a variety of venues and installations. This is an excellent opportunity for someone who enjoys a mix of hands‑on troubleshooting, technical problem‑solving, customer support, and field‑based system assistance
.

No two days are the same in this role. One day you may be troubleshooting a control system remotely, the next you may be helping solve a complex onsite system issue or collaborating internally to improve technical solutions and documentation.

• Troubleshoot and resolve complex customer issues involving lighting and control systems
• Support hardware and software applications related to entertainment and architectural lighting environments
• Respond to technical emergencies requiring advanced troubleshooting and system analysis
• Provide onsite support for unique system issues that cannot be resolved remotely
• Coordinate with engineering and technical teams to resolve maintenance and product‑related concerns
• Create and maintain technical documentation and support resources
• Assist with commissioning, service, and ongoing technical support efforts
• Serve as a technical resource for customers and internal teams
• Support training, process improvements, and special technical projects

• Experience with ETC lighting and control systems strongly preferred
• Background in technical support, troubleshooting, commissioning, or field service
• Knowledge of lighting controls, dimming, networking, DMX, or entertainment electrical systems
• Understanding of technical theatre, architectural lighting controls, or entertainment technology systems
• Strong troubleshooting and deductive reasoning skills
• Excellent communication and customer‑facing abilities
• Ability to manage multiple priorities independently
• Comfortable with travel and occasional weekend/evening support as needed
• Experience with AutoCAD, Microsoft Office, Windows OS, or technical documentation is a plus

This is a great opportunity for a technically minded entertainment professional looking to grow within the world of lighting controls, systems support, and advanced troubleshooting
.