IT Support Engineer , Ops Tech Solutions; OTS

IT Support Engineer I, Ops Tech Solutions (OTS)

Job :  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root–causes of operational issues and process inefficiencies.
• Moving up to 49 lbs and standing/walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

• 2+ years of professional experience.
• Bachelor’s degree, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Valid driver’s license.
• High school diploma or equivalent.
• 2+ years of networking (e.g., DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.

• Bachelor’s degree in Computer Science or related technical field.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
• Experience in data center design, construction, operations, or facility maintenance.
• Experience communicating technical concepts to a non‑technical audience.
• Experience in oral and written communication in English.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Proven ability to work successfully with limited supervision.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information.

The base salary range for this position is $25.00 – $41.00 USD hourly. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .

USA, MO, CHESTERFIELD – 25.00 – 41.00 USD hourly