Domain Architect - Cisco Cloud Collaboration; UC​/Webex Calling

Position: Domain Architect - Cisco Cloud Collaboration (UC / Webex Calling)
Location: Maryland Heights

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

** What is the Solutions Consulting & Engineering Team and why join?*
* Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems.

Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

** What will you be doing?*
* The Digital Workspace Advisory (DWA) practice within WWT's Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead Cisco UC and Cloud Collaboration engagements - anchored on Webex Calling (UCaaS) and the broader Cisco UC portfolio, across cloud-native, hybrid, and on-premises environments. The Domain Architect is the customer-facing technical leader on engagements, partners with Project Management as the "Two in the Box" delivery model, and is the single solution voice for the customer.

DWA is a voice and unified-communications migration practice. The scope of the role is the modernization of customer voice environments - moving from legacy on-prem Cisco Unified Communications (UCCM) and Microsoft on-prem telephony into Webex Calling and Microsoft Teams Voice. The role does include Cisco Unified Contact Center Express (UCCX) work where it is part of a voice migration scope; the role does not include full-blown Webex Contact Center, Webex Connect, or other dedicated contact-center / CPaaS-led engagements.

This is a senior, high-visibility seat on a tight-knit team of eight architects and consultants. The Domain Architect will lead complex pre-sales scoping, own end-to-end design and delivery of Cisco UC and Webex Calling migration projects, and act as a working mentor to peer architects and project engineers transitioning from legacy on-prem voice into cloud-native platforms. The role is also a key contributor to WWT's broader Cisco modernization motion, including the operational integration of resources joining from the Softchoice acquisition.

** Responsibilities*
* The Domain Architect will lead customer-facing services projects of varying size and complexity, including the development of statements of work, low- and high-level designs, deployment plans, method-of-procedure documents, and post-deployment knowledge transfer. They will serve as the single solution / technical voice for the customer externally and as the escalation point internally for WWT employees, partners, and contractors, partnering with the PMO counterpart to identify and resolve risks and issues.

In pre-sales the Domain Architect will work with Client Services Executives, Technical Solutions Architects, and Account teams to identify desired business and technical outcomes, scope opportunities, define resource requirements and levels of effort, and produce high-quality statements of work - including for opportunities sourced through Softchoice / Cisco partner channels.

In delivery the Domain Architect will build and maintain low- and high-level design documentation for Cisco UC and Webex Calling migrations, perform advanced engineering when needed, review delivery artifacts produced by the engineering team for technical accuracy and…